What are the responsibilities and job description for the Scheduler (Operations Support Specialist) position at The Board Store Home Improvements Inc?
The Board Store Home Improvements, Inc., a leading expert in home remodeling is seeking a Scheduler (Operations Support Specialist), to join our dynamic team. The ideal candidate will optimize daily operations by scheduling multiple installation teams (windows, doors, siding, gutters, decks, and sunrooms) and ensuring staff and resources are used efficiently. Work closely with various departments to streamline workflows and support the service team by managing customer service requests, coordinating service schedules, processing parts orders, and maintaining timely, accurate communication. Delivering an exceptional customer experience from initial contact through final billing.
Job Duties:
- Develop and maintain production schedules based on sales, delivery of materials, and capabilities of installer teams.
- Coordinate with supply chain teams to ensure as accurate a projection of deliveries as possible.
- Monitor inventory levels and implement inventory management strategies to minimize waste and maximize efficiency.
- Analyze new sales data and material deliveries to identify trends, forecast future needs, and make recommendations for improvements.
Experience:
- Previous experience in customer service, scheduling, or operations coordination (construction or home improvement industry preferred).
- High attention to detail with strong documentation
- Proven ability to learn new processes, adapt to change, and communicate well with customers and coworkers.
- Excellent verbal and written communication skills
Job Type: Full-time
Pay: $24.00 - $28.00 per hour
Benefits:
- Employee discount
- Flexible spending account
- Health insurance
- Life insurance
- Paid time off
- Parental leave
- Retirement plan
Work Location: In person
Salary : $24 - $28