What are the responsibilities and job description for the Hotel Guest Services/Registration Representative position at The Blennerhassett Hotel & Spa?
Job Title: Hotel Guest Services/Registration Representative
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Job Summary: We are seeking a welcoming and personable Guest Services/Registration Representative to serve as the first point of contact for our valued guests. In this role, you'll ensure a seamless and enjoyable check-in/check-out process, provide excellent customer service, and address guests' needs with a warm, can-do attitude. Your goal will be to create a memorable experience that exceeds expectations and reflects our commitment to hospitality excellence.
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Key Responsibilities:
- Greet guests warmly and provide prompt assistance during the check-in and check-out process.
- Accurately process reservations, payments, and guest information using our hotel's software.
- Answer inquiries about hotel services, amenities, and local attractions, providing tailored recommendations as needed.
- Resolve guest concerns or complaints professionally, ensuring a high level of satisfaction.
- Coordinate with other departments, such as housekeeping and maintenance, to fulfill guest requests.
- Promote special packages or upgrades to enhance the guest experience.
- Maintain knowledge of the hotel's safety policies and procedures, addressing emergencies calmly and effectively.
- Handle phone calls and emails with professionalism and efficiency.
Qualifications:
- High school diploma or equivalent; additional hospitality training or education is a plus.
- Exceptional interpersonal and communication skills.
- Friendly demeanor with a strong focus on customer satisfaction.
- Proficiency in computer systems and reservation software.
- Ability to multitask and remain organized in a fast-paced environment.
- Flexibility to work varying shifts, including evenings, weekends, and holidays.
- Uphold professional attire and grooming standards to represent the brand consistently and positively.
The Blennerhassett Hotel and Spa is an Equal Opportunity Employer.
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