Account Manager - Accreditation

In this Inside Sales position, BBB Account Managers typically earn between $40,000 - $120,000 per year, depending on their sales performance. As a BBB Account Manager, you will actively close sales, provide great customer service, and build business relationships.

Why BBB? We are a mid-sized non-profit organization with a focus on serving the public and a commitment to growth. We are fast-paced, challenging, and engaging.

An Account Manager’s job is simple: while making 75-100 calls daily they must identify, vet, and educate businesses across a wide range of industries on the value of BBB Accreditation; then inform the business of their annual dues cost, collect the dues payment, and complete an application.

The Better Business Bureau is a non-profit, and as such our Accredited Businesses pay annual dues as part of their application process. When an Account Manager helps a company become an approved Accredited Business, the Account Manager earns a commission on the annual dues. Account Managers are paid weekly based on commissions earned versus an hourly wage – whichever is highest for that pay period.

Daily Snapshot:

• Look for companies in our service area that appear to meet our standards.
• Leads are generated from our databases, Account Managers proactively sourcing their own leads, online accreditation requests, and other community outreach initiatives.
• Educate companies on how our benefits help them and our entire local business community, both over the phone and in person.
• Answer questions they may have about the Accreditation process and help them understand how BBB Accreditation supports company growth.
• Listen to their concerns & needs and inform them how BBB Accreditation can help with those problems.
• Collect their dues payment and put together an Accreditation application for the company, to be reviewed before their approval.
• Maintain relationship and manage account for the company after their approval.
• Find another great company that could utilize our benefits!

Other Duties:

• Utilize the BBB database to track and manage customer interactions.
• Prepare sales applications for management review.
• Follow up and provide closure to all Accredited Business requests.
• Meet and exceed monthly sales goals & department metric goals.

What we are looking for:

• Good attendance, promptness, time management, and attention to detail.
• At least one year of prior sales or account management experience.
• A great phone voice and ability to sell, motivate, and close over the phone.
• Active listening skills and the ability to control a conversation.
• A closer’s mentality.
• Clear and professional communication skills via phone and email.
• A passion for success and earning money.
• Strong work ethic and character. Being able to self-manage and hit daily goals.
• Honesty; high level of integrity.
• Trainable and coachable; a quick learner.
• Ability to adapt to technology, including our backend system, and Microsoft Office programs; and the proficiency to enter data while on calls.
• Highly proficient in MS Office applications (Outlook, Word, Excel) and have basic computer skills.
• An understanding that hard work pays off, that activity leads to results, and what you put in is what you’ll get out.

Compensation & Benefits:

• Weekly paychecks!
• $15 to $18 hourly versus commissions earned - whichever is highest for that week.
• No nights or weekends
• Paid training.
• 401(k) retirement plan with company matching.
• 10 paid holidays, and 10 paid personal days.
• Health, dental, and vision insurance.

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Paid training
• Vision insurance

Shift:

• 8 hour shift, Monday through Friday

Supplemental Pay:

• Bonus opportunities
• Commission pay
• Performance bonus

Work Location: In Person