IT Field Services Operations Technician

Overview

We put the unity in "opportunity."

Opportunity Snapshot:

• Compensation: $26.00/hour
• Location: Port Neches, TX
• Assignment Duration: 12 months
• Work Schedule: Monday-Friday, hybrid, 40 hours
• Benefits: Comprehensive with 401K, holidays and PTO

Responsibilities

• Serve as a first-level point of contact for IT service requests, providing deskside and remote support
• Troubleshoot common hardware, software, network connectivity, and peripheral issues
• Accurately document all incidents and service requests in the ticketing system, ensuring clear work notes and resolution details
• Monitor assigned ticket queues, respond to new requests promptly, and update users on status.
• Escalate complex issues to senior technicians or appropriate resolver groups following established procedures
• Follow defined service level agreements (SLAs) and escalation processes
• Provide primary onsite IT support for The Woodlands locations
• Support local IT requirements under guidance from senior IT staff
• Assist with onboarding and offboarding activities, including workstation setup, hardware deployment, and account coordination
• Coordinate vendor visits and onsite support activities as directed
• Assist in maintaining accurate IT asset records within the ServiceNow CMDB
• Track hardware inventory, update asset information, and support periodic audits
• Help reconcile discrepancies and ensure asset lifecycle activities follow company standards
• Support hardware refresh programs and device replacement initiatives
• Participate in IT-led initiatives such as hardware refreshes, site expansions, acquisitions, restructuring projects, or system upgrades
• Assist with workstation imaging, provisioning, application installations, and device enrollments
• Support technology rollouts and infrastructure-related activities under supervision
• Provide basic user guidance on Microsoft 365 applications and standard desktop tools
• Educate users on proper procedures for submitting service requests and incident tickets
• Assist in developing simple knowledge articles or end-user documentation as needed

Qualifications

• High School Diploma or GED required. Associate degree in Information Technology, Computer Science, or related field preferred
• 1-3 years of experience in IT support, help desk, or desktop support preferred
• Technical support experience considered a plus
• Certifications (Preferred but Not Required):  CompTIA A , CompTIA Network , Microsoft 365 Fundamentals or related Microsoft certification, ITIL Foundation
• Equivalent hands-on experience may be considered in place of certifications

• Basic troubleshooting of Windows endpoints (user profiles, printers, drivers, applications)

  Familiarity with Microsoft 365 applications (Outlook, Teams, OneDrive, SharePoint, Office suite)

• Understanding of networking fundamentals (TCP/IP, DNS, DHCP, Wi-Fi connectivity, VPN clients)

• Support for printers, monitors, docking stations, and other peripherals.  Exposure to device imaging or provisioning tools (SCCM, Intune, Autopilot, or similar) is a plus

• Experience working within a service desk or ticketing system.  Basic awareness of asset management systems such as ServiceNow CMDB

• Familiarity with endpoint management tools (Microsoft Intune or similar) preferred but not required

• Understanding of basic ITIL concepts (Incident, Request, Change Management)

• Ability to document troubleshooting steps clearly and accurately.  Recognizes when to escalate issues appropriately

• Strong customer service orientation and professional communication skills

• Ability to explain technical concepts in clear, user-friendly language

• Willingness to collaborate with other IT teams and external vendors

• Demonstrates initiative, accountability, and a desire to grow technical skills

The Bergaila Way:

The Bergaila Companies is a nationally recognized leader in providing staffing services to all sectors of the energy industry. We continually focus on partnering with talented professionals, engineering the perfect fit between our clients and employees. Choosing a career path with Bergaila grants you immediate access to nationally recognized organizations we partner with. Bergaila consistently attracts and retains its Employees with our dedicated internal service team, top tier benefits programs for contractors and their families, and commitment to place you in the desired career of your choice.

Client Overview:

Our Client is a global industry leader in the creation of indispensable chemistry that benefits billions of people worldwide.  Among other products, our client creates safe and durable packaging for foods and beverages, pharmaceuticals, cosmetics and technical polymers that benefit multiple industries.

Salary : $26