What are the responsibilities and job description for the Move In Coordinator position at The Belleview Senior Living?
Full-time, day, weekends
Dial is the place to love the way you work. Our team members get the opportunity to serve and learn from some of the most knowledgeable seniors. Our residents will become your family as we seek to infuse happiness into the lives of those we serve daily. You will make a difference at Dial by not only adding years to resident's lives, but life to their years.
Perks & Benefits:
- Birthday & anniversary PTO
- Tuition Assistance
- Double pay on holidays
- PTO accrual on DAY 1
- Referral Bonus
- Free meal during shift (Up to $260 savings)
- Loyalty Incentive
- Employee Recognition Program
- Discounts through Verizon and AT&T
- Pay Advance Program
- Medical and Prescription Drug Insurance including Dental and Vision
- Basic Term Life/AD&D
- 401k
Position Overview
The Move In Coordinator is responsible for ensuring a smooth, welcoming, and organized transition for new residents. This role is the primary point of contact for incoming residents and their families, coordinating all aspects of the move in process with collaborating across departments to deliver an exceptional experience.
Essential Job Responsibilities
- Serve as main point of contact for new residents and families through move in and transition period.
- Maintain communication with leads once decided to move in or become a depositor.
- Coordinate logistics and apartment readiness with key departments.
- Ensure all required documentation, agreements, and assessments are completed by established deadlines.
- Prepare welcome and organize personalized move in experiences.
- Work with the Director of Nursing to ensure admission orders are completed.
- Work with moving companies and families to assist the move-in process.
- Make sure nameplates, parking spots, and locker storage are in place and communicated prior to move-in.
- Track and distribute resident keys, garage door openers, and emergency pendants.
- Orient new residents and families to the community, following up regularly for a specific period of time to ensure satisfaction and address concerns.
- Escort or assign escort for new residents to meals for the first few days following move-in.
- Support occupancy goals by assisting with tours, community events, prospect inquiries and communication, and executing the community’s sales and marketing plan.
- Assist with maintaining the company’s lead database with accurate, timely updates for prospects and referral contacts.
- Assist with editing and maintaining resident handbook.
- Develop and/or maintain the community’s welcome committee for new residents.
- Other duties as assigned
Education, Experience and Other Requirements
- High School diploma or GED
- 2 years experience in senior living, hospitality, or customer service
- Experience overseeing move in processes
Knowledge, Skills, and Abilities Required
- Promote teamwork in providing services to residents.
- Excellent interpersonal, communication, and customer service abilities
- Strong organizational and project management skills
- Ability to multi-task and prioritize projects in a fast paced environment
- Compassionate, patient, and service-oriented approach to working with seniors and families
- Proficient computer skills and use of CRM systems
- Ability to work extended and weekend hours on occasion and when necessary to support management of community
Preferred Qualifications
- Associate’s or Bachelor’s degree
- Prior experience with sales
- Enjoyment in working with older adults
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