Move In/Move Out Coordinator

Job Title: Move-In/Move-Out Coordinator
Reports To: Sales and Marketing Director
FLSA Status: Full Time Non-Exempt
Department: Sales

Compensation: $24–$27 per hour

Schedule: Monday – Friday, 9:00 a.m. – 5:00 p.m., Occasional Weekends 

Summary

At The Argyle, we believe that every new beginning deserves warmth, dignity, and a personal touch. Our Move-In/Move-Out Coordinator plays a vital role in turning an empty room into a home and a newcomer into family. Guided by our culture of Unreasonable Hospitality, this role ensures every transition into our community is seamless, welcoming, and filled with heartfelt care.

Duties and Responsibilities

The duties and responsibilities listed below are representative of the position but are not intended to be all-inclusive. Other duties may be assigned as needed.

Key Responsibilities

Resident Experience & Family Communication

• Champion each resident’s first impression by facilitating a warm and thoughtful move-in experience.

• Serve as the primary liaison with families by scheduling movers, communicating timelines, and arranging personalized touches to help new residents feel instantly at home.

• Assist new residents in navigating their surroundings, connecting with neighbors, and fostering a sense of belonging from day one.

Unit Turn & Facility Coordination

• Oversee all aspects of unit turnover, including entering work orders in TELS and coordinating with internal maintenance staff and trusted external vendors to ensure rooms are move-in ready.

• Maintain real-time accuracy of room readiness in both the TELS system and the Move-In/Move-Out tracker.

• Upon move-out, promptly enter all unit turn data into TELS and notify the Business Office Manager (BOM) to ensure appropriate final charges are applied.

Move-In Support & Hospitality Services

• Execute punch list items to create a welcoming atmosphere—arranging furniture, hanging artwork, assisting with unpacking, and ensuring every detail feels intentional and inviting.

• Coordinate maintenance tasks tailored to each resident’s needs during the move-in process to ensure comfort and safety.

Front Desk Team Supervision

• Lead and supervise front desk personnel to ensure consistent, warm, and professional coverage in alignment with The Argyle’s hospitality standards.

• Create and maintain front desk staff schedules to ensure appropriate coverage during all hours of operation.

• Serve as a mentor and point of contact for front desk staff, providing guidance that supports our mission of kindness and excellence in every interaction.

Organizational Excellence & Team Support

• Attend all department meetings and required in-services to ensure effective communication and collaboration across teams.

• Assist with lifting and transporting equipment and supplies as needed.

• Take initiative to complete other reasonable tasks assigned by supervisors to uphold The Argyle’s high standards.

On-Call Support & Incident Reporting

• Participate in the on-call rotation to address facility emergencies with care and responsiveness.

• Maintain confidentiality and uphold safety protocols by reporting any incidents or accidents promptly.

Schedule Requirements

• Flexibility to work evenings, weekends, and holidays as needed to accommodate the schedules of residents and families.

• Availability to respond to on-call duties with reliability and compassion.

The Heart of the Role

This isn’t just a job—it’s a calling. You’re not just coordinating logistics; you’re creating the moment someone says, “This feels like home.” At The Argyle, we go beyond reasonable. We anticipate needs before they’re spoken. We delight with small gestures. We craft experiences that reflect the deep respect we have for every individual who walks through our doors.

If you believe in the power of details, human connection, and service that surprises in the best way, you belong here.

Qualifications

To excel in this role, candidates must demonstrate the ability to perform all essential duties with a high level of competence, professionalism, and compassion. The qualifications outlined below represent the knowledge, skills, and abilities required for success in the position. Reasonable accommodations will be made to support individuals with disabilities in performing the essential functions.

• Proven ability to manage multiple responsibilities with strong attention to detail and effective time management.

• Strong interpersonal and communication skills, with the ability to engage empathetically with residents, families, staff, and vendors.

• Demonstrated leadership capability, particularly in supervising teams and coordinating schedules.

• Proficiency in computer applications, including Microsoft Word, Excel, Outlook, and other relevant software systems.

Education/Experience

One year of related experience or training preferred, or an equivalent combination of education and experience.

Language Ability

• Ability to read and comprehend simple instructions, short correspondence, and memos.

• Ability to write simple correspondence.

• Ability to effectively present information in one-on-one and small group situations to residents, families, clients, and other employees of the organization.

Special Skills

• Ability to read, write, and speak in an understandable manner and understand the English language.

• Ability to deal tactfully with personnel, residents, family members, visitors, government agencies/personnel, and the general public.

• Ability to work as a team player with a positive attitude and collaborate effectively with coworkers.

• Ability to function independently with flexibility, personal integrity, and professionalism while working effectively with residents and staff.

• Enjoys working with and around older adults.

Work Environment

The work environment characteristics described here are representative of those an employee may encounter while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform these functions.

While performing the duties of this job, the employee is regularly exposed to moving mechanical parts and may be frequently exposed to the risk of electrical shock. The employee may occasionally be exposed to wet or humid conditions (non-weather), high or precarious places, fumes or airborne particles, toxic or caustic chemicals, outdoor weather conditions, and vibration.

The noise level in the work environment is usually moderate.

Physical Demands

The physical demands described here are representative of those required to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform these functions.

The employee must regularly lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, and depth perception.

While performing the duties of this job, the employee is regularly required to stand, walk, use hands, reach with hands and arms, and talk or hear. The employee is frequently required to climb or balance and stoop, kneel, crouch, or crawl. The employee is occasionally required to sit.