Patient Intake Specialist

Job Title: Intake Worker / Driver – Behavioral Health (Part-Time, EOW)
Location: Philadelphia, PA
Job Type: Part-Time (16 hours/week, Every Other Weekend)
Department: Behavioral Intake Unit
Reports To: Admissions Coordinator
Pay: $19.80 per hour
Shift Available:

• 3:00 PM – 11:30 PM (Every Other Weekend)

About Us
The Behavioral Wellness Center at Girard is a leader in providing behavioral health and substance use disorder services in Philadelphia. We offer trauma-informed, evidence-based care in a culturally responsive environment. Our Behavioral Intake Unit is the first point of contact for many patients, and we are seeking dedicated professionals to support this vital work.

Position Summary
The Intake Worker / Driver supports the admissions process by handling referrals, completing patient registration, and providing transportation services. This is a front-line role ideal for someone with strong interpersonal skills, attention to detail, and a desire to support behavioral health access.

Key Responsibilities

• Greet and register incoming patients and referrals in a timely and professional manner

• Collect and verify insurance, demographic, and clinical intake information

• Coordinate with physicians, nursing staff, and referral sources to ensure proper placement

• Obtain patient consent forms and maintain accurate documentation in the EHR

• Assist with screenings and assessments under supervision

• Provide transportation to patients, staff, and lab specimens as needed

• Maintain communication with external agencies regarding placement and admissions

• Operate hospital vehicle safely and report any issues promptly

• Ensure confidentiality and compliance with HIPAA and hospital policies

Qualifications

Education & Experience

• High school diploma or GED required; Associate degree preferred

• Minimum 2 years of experience in healthcare admissions, behavioral health, or related field

• Previous experience with intake, referral processing, or patient transport preferred

• Knowledge of addiction treatment and behavioral healthcare systems is a plus

Licenses & Requirements

• Valid driver’s license and clean driving record for the past 3 years

• No DUI convictions in the past 5 years

• Current auto insurance

• May be required to complete a driving assessment

• Bilingual (English/Spanish) preferred but not required

Skills & Competencies

• Excellent communication and customer service skills

• Proficiency with Microsoft Office and electronic health records

• Strong time management and multitasking ability

• Ability to work independently and handle sensitive situations professionally

• Familiarity with HIPAA, insurance verification, and intake documentation standards

The Behavioral Wellness Center at Girard is an Equal Opportunity Employer (EOE/M/F/D/V). We value diversity and encourage candidates from all backgrounds to apply.