Intake Worker / Driver | Behavioral Health | Admissions & Patient Transportation

Location: Philadelphia, PA
Department: Behavioral Intake Unit
Job Type: Full Time
Schedule: 40 Hours Per Week | 3:00 PM to 11:30 PM | Every Other Weekend Required
Pay: $19.80 per hour 10% Shift Differential                        
Work Setting: Fully Onsite

Overview

The Behavioral Wellness Center at Girard is a leading provider of behavioral health and substance use disorder services in Philadelphia. We deliver trauma informed, evidence based care in a culturally responsive environment through inpatient, outpatient, and addiction recovery programs.

We are seeking a dependable and professional Intake Worker / Driver to join our Behavioral Intake Unit. This position serves as a critical link between admissions, patient access, and transportation services. The ideal candidate will have experience in healthcare, behavioral health, admissions, patient registration, transportation, customer service, or related fields.

This role is ideal for individuals who enjoy working directly with patients, coordinating admissions, managing referrals, and helping ensure safe and timely transportation services throughout the organization.

Important: All new hires must be able to attend a mandatory 5 day orientation Monday through Friday from 8:30 AM to 5:00 PM before starting their schedule. Attendance is required for employment.

Responsibilities

• Greet and register incoming patients and referrals in a professional and timely manner
• Collect, verify, and enter insurance, demographic, and clinical information
• Coordinate admissions and placements with physicians, nurses, and referral sources
• Obtain required patient consents and maintain accurate documentation in the Electronic Health Record (EHR)
• Assist with intake screenings and admissions processes as assigned
• Provide transportation for patients, staff, and laboratory specimens as needed
• Maintain communication with external agencies regarding admissions and placements
• Operate hospital vehicles safely and report maintenance concerns promptly
• Maintain confidentiality and compliance with HIPAA and organizational policies
• Support the overall operations of the Behavioral Intake Unit

Qualifications

Education

• High School Diploma or GED required
• Associate degree in Healthcare, Human Services, Behavioral Health, Business, or a related field preferred

Experience

• Minimum of 2 years of experience in healthcare admissions, behavioral health, intake, patient registration, transportation services, or a related field required
• Previous experience with intake coordination, referral processing, patient access, admissions, or patient transportation strongly preferred
• Knowledge of behavioral health, addiction recovery, or healthcare systems preferred

Licenses and Requirements

• Valid driver's license required
• Clean driving record for the past 3 years required
• No DUI convictions within the past 5 years
• Current automobile insurance required
• Ability to successfully complete a driving assessment if required
• Bilingual English and Spanish preferred but not required

Skills and Competencies

• Strong communication and customer service skills
• Proficiency with Microsoft Office and Electronic Health Record systems
• Excellent organization, time management, and multitasking abilities
• Ability to work independently and professionally in a fast paced environment
• Knowledge of HIPAA, insurance verification, admissions processes, and intake documentation standards preferred

Why Join Us

• Full time schedule with consistent hours
• Opportunity to work in behavioral health and addiction recovery services
• Collaborative and mission driven healthcare environment
• Valuable experience in admissions, patient access, and behavioral healthcare operations
• Opportunity for professional growth within a leading behavioral health organization

Pre Employment and Workplace Policy

Employment is contingent upon the successful completion of all pre employment requirements, including a physical examination, background check, verification of employment, and drug screening. The Behavioral Wellness Center at Girard is a Drug Free Workplace, and all employees are expected to comply with workplace policies and standards of conduct.

Equal Opportunity Employer

The Behavioral Wellness Center at Girard is an Equal Opportunity Employer (EOE M F D V). We value diversity and are committed to creating an inclusive and respectful workplace. All qualified candidates are encouraged to apply.