What are the responsibilities and job description for the Poker Floor Manager position at The Barrel Social?
Company Description
The Barrel Social is an 18 social club offering a wide range of games and activities tailored for our members. Conveniently located in Franklin, KY, we are situated just 45 minutes from Nashville and 25 minutes from Bowling Green. We are dedicated to creating an enjoyable and engaging environment for our members and fostering a strong sense of community within our club. Join our team and be part of a vibrant and dynamic atmosphere designed for entertainment and connection.
Role Description
This is a full-time on-site role for a Poker Floor Manager based in Franklin, KY. The Poker Floor Manager will oversee the daily operations of poker games, maintain excellent customer satisfaction, and ensure a smooth and professional gaming experience. Responsibilities include supervising staff, managing player relations, resolving disputes, maintaining compliance with club policies, and providing training to team members to improve service quality and operational efficiency.
Qualifications
- Strong Customer Satisfaction and Customer Service skills to ensure positive player experiences
- Excellent Communication skills for clear interaction with members and team members
- Proven experience in Operations Management, including organizing and overseeing poker games and staff
- Ability to provide effective Training to team members to enhance operational and service standards
- Ability to manage conflicts and resolve issues in a professional and timely manner
- Familiarity with poker rules and regulations is highly beneficial
- Availability to work flexible hours, including evenings and weekends