What are the responsibilities and job description for the Floor Manager position at Malibu Jack's Elizabethtown?
Job Description: Floor Manager
Reports to: Park Operations Manager
Overview:
At Malibu Jack’s, we create exciting career opportunities for passionate individuals eager to bring entertainment and fun to our guests! Our mission is to provide a safe and enjoyable space for families of all ages to experience the best in modern entertainment. As a Floor Manager, you are an integral part of maintaining high standards of customer service, operational efficiency, and safety while ensuring guests have a memorable time at the center.
At Malibu Jack’s, we create exciting career opportunities for passionate individuals eager to bring entertainment and fun to our guests! Our mission is to provide a safe and enjoyable space for families of all ages to experience the best in modern entertainment. As a Floor Manager, you are an integral part of maintaining high standards of customer service, operational efficiency, and safety while ensuring guests have a memorable time at the center.
Job Summary:
The Floor Manager is responsible for the daily operation of attractions and the overall park floor, ensuring safe, efficient, and guest-focused service. This role manages the Training Coordinator and the training program, supervises Park Coordinators, and provides general oversight of front-line staff. The Floor Manager ensures all employees are well-trained, motivated, and equipped to deliver the best guest experience possible.
The Floor Manager is responsible for the daily operation of attractions and the overall park floor, ensuring safe, efficient, and guest-focused service. This role manages the Training Coordinator and the training program, supervises Park Coordinators, and provides general oversight of front-line staff. The Floor Manager ensures all employees are well-trained, motivated, and equipped to deliver the best guest experience possible.
What You’ll Do:
Attraction Oversight & Floor Operations
- Maintain direct oversight of all attractions, ensuring safe and efficient operation
- Perform regular checks of attractions, guest areas, and team performance to uphold Malibu Jack’s standards
- Serve as the primary on-floor leader during shifts, responding quickly to operational needs and guest concerns
- Maintain working knowledge of all attractions, systems, and processes (including CenterEdge POS and Embed swiper)
Training Program Leadership
- Oversee the employee training program, ensuring consistency and accountability across all departments
- Supervise the Training Coordinator to confirm training sessions are delivered, completed, and documented properly
- Keep training materials current and ensure compliance with safety and service standards
- Support continuous staff development through coaching and follow-up
Team Leadership & Park Coordinator Management
- Supervise and coach Park Coordinators, ensuring they manage their areas effectively
- Provide guidance, feedback, and documentation of team member performance
- Foster teamwork and positive culture across the park, leading by example on the floor
- Ensure adequate shift coverage and assist with scheduling adjustments when needed
Guest Service & Safety
- Resolve escalated guest complaints and incidents professionally and efficiently
- Reinforce guest service standards daily through coaching and recognition
- Promote and enforce safety standards across attractions and guest areas
Communication & Culture
- Share daily goals and updates with Park Coordinators and staff at the start of shifts
- Keep staff informed on promotions, safety policies, and park updates
- Collaborate with the General Manager and Park Operations Manager to ensure smooth cross-department operations
Additional Responsibilities
- Maintain a visible presence on the floor, actively engaging with staff and guests
- Support events, parties, and promotions by coordinating floor staff
- Be available during evenings, weekends, holidays, and high-traffic days
- Perform other responsibilities as assigned by the Park Operations Manager
Skills & Qualities We’re Looking For
- Leadership: Strong ability to guide, support, and develop Park Coordinators and front-line staff
- Training-Oriented: Passionate about employee development, documentation, and accountability
- Guest-Focused: Dedicated to creating positive and memorable guest experiences
- Detail-Oriented: Ensures safety, consistency, and high standards across attractions and operations
- Problem-Solver: Responds calmly and effectively to challenges on the floor
- Strong Communicator: Confident in providing direction and feedback to staff
Minimum Qualifications
- Must be at least 21 years of age
- Must be available to work evenings, weekends, and holidays
- Minimum of 1–2 years supervisory or management experience, preferably in hospitality, retail, or entertainment
- Strong organizational and people-management skills
- Ability to stand for long periods and lift up to 40 lbs unaided
What We Offer:
Malibu Jack’s offers great work-life balance, with flexible scheduling to help you maintain personal and professional commitments. There are opportunities for advancement, a supportive work environment, competitive benefits, and above-standard salary. Work in a fast-paced, exciting entertainment environment where no two days are the same!
Malibu Jack’s offers great work-life balance, with flexible scheduling to help you maintain personal and professional commitments. There are opportunities for advancement, a supportive work environment, competitive benefits, and above-standard salary. Work in a fast-paced, exciting entertainment environment where no two days are the same!