Guest Relations Associate at Pet Resort

Come work with a great team of dog and cat loving coworkers in a family-friendly environment. We pride ourselves on creating a clean, safe, fun, and interactive environment for Our Staff and dogs.

We offer a retainage bonus of $2/hour for the first 90 days of employment. Staff may also receive a potential raise after the initial 60 days, a yearly raise in January, and merit raises throughout the year.

We require all starting staff to cross train in multiple departments, to better understand the daily routine of the building and care of our Guests.

Job purpose

Tasks include reservation management, phone etiquette, filing duties, ordering, and next-day reports. Works closely with the Guest Relations Manager Resort Manager, Assistant Manager, MOD, and other Guest Relations Staff Members to ensure the health, safety, and care of all Guests.

Duties and responsibilities

Actively participates in the daily operation and cleanliness of the GR department, lobby, and bathroom (and the resort in general during downtime in GR). Follow proper protocol concerning upholding our high standard of care for both Clients and Guests alike

Greet Clients and Guests into the lobby in a pleasant and appropriate manner

Process boarding, Daycamp, and grooming reservations via phone, email, or in-person, and distribute paperwork. Answer phones and redirect calls to appropriate colleagues

Check in and out boarding, Daycamp, and grooming Guests and handle cash drawer. Enter detailed paperwork into the computer and communicate Guest needs to staff

Provide general health checks on Guests and administer meds/first aid when needed

Work closely with clients and veterinary offices to obtain required vaccine and medical information relative to each Guest’s stay.

Maintain a professional work environment by keeping on task and working as a team with your fellow staff members

Qualifications

Previous customer service experience preferred

Excellent time management, paperwork, and multitasking skills required

Strong communication and teamwork skills required

Must possess superior customer service skills and phone etiquette

Working conditions

At least one weekend day per week, holiday hours; 6 AM shifts and working past 6 PM on occasion, working with animals with a range of behavioral and health variations; providing superior customer service to challenging Clients.

Physical requirements

This position requires standing and/or walking for extended periods, bending down and lifting animals/objects of various sizes/weights on occasion (up to 50lbs), and handling dogs and cats of all sizes, weights, and behavioral/training levels on lead. Must have the ability to properly restrain dogs and cats.

Job Types: Full-time, Part-time

Pay: From $15.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Employee discount
• Health insurance
• Paid time off

Day range:

• Holidays
• Weekends as needed

Shift:

• 8 hour shift
• Day shift
• Night shift

Supplemental pay types:

• Bonus opportunities

Work setting:

• In-person

Application Question(s):

• Have you ever dealt with a dog with a medical emergency or injury? Please describe…
• Have you ever been in a situation with an aggressive or fearful dog? Please describe…
• Are you fearful of any dog breeds?
• This job requires picking up messes and getting dirty on occasion, is this something you would be able to tolerate daily?
• Please describe your thoughts and ideas on providing a clean facility for pets and employees.
• Are you able to perform the physical requirements of this employment position?

Some duties include heavy lifting, repeated bending, sweeping/mopping, and being on your feet for extended periods.

• Do you see a problem with arriving at work and completing your scheduled shift during inclement weather (ex. snowstorm)?
• Are you willing to cross-train in other departments within the facility?

Work Location: In person

Salary : $15