Loan Specialist 1

Position Title: Loan Specialist I

POSITION SUMMARY

The Loan Specialist I manages loan documentation, including writing documents and creating payoff quotes. Responsibilities include processing verification of deposits, paid loans, and Floor Plan Loan collateral. The role involves proofreading documents, maintaining records, and providing internal customer support. The specialist also reviews specific reports like Zero Balance Close Reports.

ESSENTIAL FUNCTIONS & RESPONSIBILITIES

• Loan Documentation: Write and manage loan documents, including creating loan payoff quotes.
• Verification of Deposit: Process requests for verification of deposit.
• Paid Loan Processing: Handle the processing of paid loans.
• Collateral Management: Oversee Floor Plan Loan collateral documentation and maintain tracking spreadsheets.
• Document Quality Control: Proofread loan document images, update tracking reports, and file and maintain both physical and electronic loan documents for retention.
• Customer Support: Assist internal customers via phone and email as needed.
• Report Processing: Review and process specific reports, including Zero Balance Close Reports and Loans Coded Not to Pay Off with Zero Balance at Maturity.
• Customer Service: Deliver outstanding customer service based on E2 practices, ensuring interactions with internal and external customers are responsive, courteous, and timely.
• Compliance Adherence: Ensure adherence to state and federal regulations as well as all bank policies and procedures, including but not limited to BSA-AML.

MARGINAL FUNCTIONS & RESPONSIBILITIES

• Mailings: Assist with period mailings and past due billing notices.
• Additional Duties: Perform other duties as assigned and provide support for other department roles.
• Meetings and Committees: Attend departmental and organizational meetings, and serve on bank committees as required, contributing to broader company initiatives and decision-making processes.

POSITION QUALIFICATIONS

Required Skills, Abilities & Experience

• Education: High School Diploma or equivalent
• Experience: Minimum of two years of previous full-time work experience with prior loan experience.
• Loan Knowledge: Basic understanding of loan documentation.
• Accounting Knowledge: Basic knowledge of accounting principles.
• Leadership and Interpersonal Skills: Strong leadership abilities with excellent interpersonal, negotiation, and conflict resolution skills, fostering a collaborative and productive work environment.
• Communication Skills: Exceptional verbal and written communication skills, with the ability to clearly convey information and interact with various stakeholders.
• Technical Skills: Proficiency in computers and Microsoft Office, including Teams.
• Time Management: Proven time management skills, with the ability to meet deadlines and manage competing priorities effectively.
• Analytical and Problem-Solving Abilities: Strong analytical skills, with the capability to address complex issues and make informed decisions.
• Typing Skills: Ability to type and use 10-key by touch.
• Organizational Skills: Highly organized and detail-oriented with strong prioritization skills.
• Credit Standing: Credit in good standing.

Preferred Skills, Abilities & Experience

• Software Knowledge: Familiarity with Jack Henry Silverlake and loan origination software.

PHYSICAL QUALIFICATIONS

• Extended Computer Usage: Ability to work with computer screens for prolonged periods, maintaining focus and attention to detail.
• Sitting and Standing: Capability to sit or stand for extended periods as required by job duties.
• Mental Focus: Strong mental acuity with the capacity to maintain concentration and attention to detail.
• Effective Communication: Clear speaking and effective hearing abilities for exchanging information in person and via telephone.
• Varied Physical Activity: Frequent need to stand, walk, sit, and use hands for handling objects or operating controls.
• Occasional Physical Tasks: Ability to occasionally reach with hands and arms, climb ladders, balance, stoop, kneel, crouch, crawl, and lift objects up to 50 pounds.
• Office Mobility: Ability to move around the office and between locations as needed.

EQUIPMENT USED

WORK CONDITIONS

• Professional Office Environment: Work is conducted in a well-maintained, professional office setting with standard office equipment and furnishings.
• Customer Interaction: Roles may involve frequent interactions with both internal and external customers, including in-person meetings and telephone communications.
• Climate Control: The work environment is climate-controlled to ensure a comfortable atmosphere year-round.
• Variable Noise Levels: Noise levels can vary, with some areas experiencing more activity and conversations than others.
• Security and Surveillance: The premises are equipped with security cameras and other measures to ensure the safety and security of both employees and customers.
• Confidentiality: Employees are required to handle sensitive financial information with a high level of confidentiality and discretion.
• Compliance and Regulations: Employees must comply with various regulatory and internal standards, including adherence to rigorous policies and procedures.
• Occasional Travel: The role may require occasional travel between branches, as well as attendance at off-site meetings and training sessions.

Disclaimer:

The job description is intended to provide a general overview of the typical responsibilities and requirements associated with this position. It is not intended to be a comprehensive list of all duties, responsibilities, and qualifications required for this role. The Bank & Trust reserves the right to amend or modify the job description at its discretion to meet organizational needs or comply with legal requirements.

Equal Opportunity Employment:

The Bank & Trust is an Equal Opportunity Employer. We do not discriminate against any employee or applicant for employment based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or veteran status. We are committed to creating an inclusive environment for all employees.

Reasonable Accommodation:

The Bank & Trust is committed to providing reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act (ADA) and other applicable laws. If you need assistance or an accommodation due to a disability, please contact our Human Resources department.