Senior Loan Software Administrator

Working at The Bank of Missouri

At The Bank of Missouri we know it takes great people to support the communities we serve! We are passionate about caring for people and communities, and know how to recognize and reward our employees for their talent and contributions. When you work at The Bank of Missouri, you not only get to help others, but you also get the resources, opportunities and support to grow your own career.

About our Company 

Staying in business for more than 125 years is hard. Really hard. If you think about it, we’ve endured many events, like the Great Depression and two World Wars. We’ve survived and thrived, thanks to our great customers and communities. We were founded on core values of accountability, community service and financial conservatism. Those principles are the reason we are still in business today. Caring for people and communities is our foundation! 

We’ve built a reputation of being financially secure and community focused. We are an independent community bank and fully intend to stay that way. We are big enough to accommodate any financial need, yet small enough to give every customer the personal treatment they deserve.

Here are some of the great benefits you will enjoy as a member of our team:

• Competitive Salary
• Personal paid time off, as eligible and paid holidays 
• 401K and Employee Stock Option Plan, as eligible
• Generous medical, dental, vision, life and disability insurance 
• Fitness reimbursement
• Learning, development and growth opportunities

About this job

The Senior Loan Software Administrator shapes the backbone of the mortgage operation and serves as the primary expert and strategic owner of the Organization’s Loan Origination Systems (LOS). This role oversees system governance, leads configuration and optimization efforts, and ensures the LOS supports efficient, compliant, and scalable mortgage operations. This role supports other administrators and staff and works closely with cross‑functional teams to align system capabilities with business needs.

Essential Duties and Responsibilities

System Administration & Support

• Serve as subject matter expert for assigned areas of the Encompass platform, including configuration, system upgrades, patches, new feature releases and best practices 
• Administer user access, personas, and security settings 
• Maintain system configuration and support day-to-day platform operations 
• Monitor system performance and escalate issues as needed

Configuration & Optimization

• Configure workflows, automation rules, custom fields, and forms 
• Support optimization of loan templates, milestone tasks, and pipeline views 
• Implement and maintain integrations with third-party systems (AUS, eClosing, etc.) 
• Troubleshoot and resolve system-related issues
• Ensure data integrity, system performance, and reliability across all environments

Collaboration

• Mentor and support Encompass administrators or system analysts.
• Collaborate with Operations, Compliance, Secondary and IT to support business goals.
• Act as the primary liaison with ICE Mortgage Technology and external vendors.
• Act as a key point of contact for internal stakeholders and vendors
• Participate in cross-functional projects and system initiatives

Compliance & Quality Assurance

• Ensure Encompass configuration aligns with federal, state, investor, and internal compliance requirements.
• Partner with Compliance and QC teams to implement regulatory updates and audit‑ready controls.
• Maintain detailed documentation of system changes, testing results, and version control.

Reporting & Analytics

• Develop and maintain reports and dashboards and analytical tools
• Provide data and insights to support operational decision-making

Qualifications for Success

• Bachelor’s degree in Information Systems, Computer Science, Business Administration, Finance, or a related field preferred. 
• High school diploma or GED required, combined with a minimum of seven (7) years of progressively responsible experience in mortgage loan origination systems (LOS) administration  or a related technical systems role, may be considered in lieu of a degree. 
• Equivalent combinations of education and experience will be considered. 

• Must hold current certification in ICE Mortgage Technology Encompass 
• Must hold a recognized JavaScript certification or demonstrate equivalent scripting and automation experience. 
• Minimum seven (7) years of hands-on experience supporting or configuring the Encompass platform. 
• Advanced experience with Encompass SDK, APIs, workflow automation, and system configuration required. 
• Experience with loan origination and mortgage lifecycle processes from application through post-closing required.

The Bank of Missouri is an EEO employer M/F/Vets/Disabled and other protected categories