Consumer E-Banking Support Team Lead

Working at The Bank of Missouri

At The Bank of Missouri we know it takes great people to support the communities we serve! We are passionate about caring for people and communities, and know how to recognize and reward our employees for their talent and contributions. When you work at The Bank of Missouri, you not only get to help others, but you also get the resources, opportunities and support to grow your own career.

About our Company

Staying in business for more than 125 years is hard. Really hard. If you think about it, we’ve endured many events, like the Great Depression and two World Wars. We’ve survived and thrived, thanks to our great customers and communities. We were founded on core values of accountability, community service and financial conservatism. Those principles are the reason we are still in business today. Caring for people and communities is our foundation!

We’ve built a reputation of being financially secure and community focused. We are an independent community bank and fully intend to stay that way. We are big enough to accommodate any financial need, yet small enough to give every customer the personal treatment they deserve.

About this job:

As a Consumer E-Banking Support Team Lead, you will be responsible for ensuring the effective performance of the Consumer E-Banking support systems and programs, as well as providing assistance and oversight to Consumer E-Banking support team.

Here are some of the great benefits you will enjoy as a member of our team:

• Competitive Salary
• Personal paid time off, as eligible and paid holidays
• 401K and Employee Stock Option Plan, as eligible
• Generous medical, dental, vision, life and disability insurance
• Fitness reimbursement
• Learning, development and growth opportunities

As a Consumer E-Banking Support Team Lead you will:

• Lead Consumer E-Banking support team by acting as the first point of contact for day to day operations including regular work routines, goal setting/monitoring and providing performance feedback
• Train new hires with a goal of having them fully trained within 90 days of hire.
• Participate in Consumer E-Banking platform delivery, upgrades and enhancements including user testing, rollout strategies/plans, communication and training for employees.
• Understand the individual systems and how they interact with the core systems, identifying system issues and work with Payments department, vendors, or core provider to resolve.
• Be responsible for Consumer E-Banking support procedures, ensuring that all are kept current and that the support area is in compliance with stated procedures.
• Assist VP of Payments with audit remediation and implementation of risk management measures, as recommended.
• Be responsible for creating and maintaining the Consumer E-Banking page on Connections.
• Provide support of acquisitions by serving on acquisition teams and utilizing knowledge and expertise to enhance integration effectiveness and success of training initiatives.
• Provide oversight and direction to staff to ensure delivery of superior quality service to both internal and external clients.
• Analyze support functions and implement changes for streamlining processes, improving efficiencies, and enhancing the accuracy and quality of work.
• Cooperate with, participate in, and support the adherence to all policies, procedures, training, and practices in support of the Bank’s compliance with all regulatory requirements.
• Utilize Project Management skills to define scope and lead projects related to system integrations, enhancements, conversions and process improvements.
• Actively participate in project development activities to address specific areas of automation, efficiency improvements, training, and staff development and deployment to support the structure.
• Sell and support the bank's Consumer E-Banking services. Assist with customer and employee education and marketing of Consumer E-Banking products/services to increase usage and adoption rates.
• Develop and maintain a working knowledge of the bank's core system and its use, as it relates to Consumer E-Banking products.
• Update and maintain various reports and spreadsheets for the Consumer E-Banking department.
• Independently prepare and distributes recurring reports for management.
• Maintain the Consumer Electronic Banking and Telephone Banking policies for distribution to the Board annually.
• Be proficient in the setup and function of the various Consumer E-Banking products.
• Maintain confidentiality of customer account information. Follow established policies and procedures in responding to inquiries and requests.
• Maintain educational and professional expertise by completion of relevant on-line or in-house training, and/or through attendance at job related seminars, conferences, and workshops.

Qualifications for Success

Bachelor's degree (B.A.) from four-year college or university, or five years banking experience with 3 years of Consumer E-Banking service experience. Knowledge of general banking regulations and operating practices is required.

Proven work experience as a team leader, in-depth knowledge of performance metrics, excellent communication and leadership skills; organizational, time management and decision making skills.

The Bank of Missouri is an Equal Opportunity Employer