RE Loan Processor

*REQUIRED Three to five years related experience and/or training.*

Summary: Responsible for the accurate processing of loans, including researching background information on loan applications and supervising other processing staff

Essential Duties and Responsibilities: include the following. Other duties may be assigned.

• Train, mentor and encourage other processing staff, including answering questions and showing them where to access the answers. 
• Process loans files at a higher level than entry level processors, which includes less conditions and faster turn time.
• Keep loan officers, loan officer’s assistants and department manager informed of issues
• Analyzes the items as they are received to established underwriting criteria, including calculating income to make sure loan still qualifies.
• Maintain knowledge of bank loan services, policies, and procedures.
• Make sure loans are submitted to underwriting in a timely manner and files are complete prior to submission.
• Clear underwriting conditions and get loan ready for closing
• Help with investor conditions to facilitate loans being purchased
• Meet with processing staff as needed to discuss issues or problems that need addressed.
• Help maintain a positive environment

Competencies: To perform the job successfully, an individual should demonstrate the following competencies:

1. Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments.
2. Interpersonal Skills - Focuses on solving conflict, not blaming; Maintains confidentiality; Listens to others without interrupting; Keeps emotions under control; Remains open to others' ideas and tries new things.
3. Oral Communication - Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Responds well to questions.
4. Written Communication - Writes clearly and informatively; Able to read and interpret written information.
5. Ethics - Treats people with respect; Keeps commitments; Inspires the trust of others; Works with integrity and ethically; Upholds organizational values.
6. Organizational Support - Follows policies and procedures; Completes administrative tasks correctly and on time; Supports organization's goals and values; Benefits organization through outside activities; Supports affirmative action and respects diversity.
7. Attendance/Punctuality - Is consistently at work and on time; Ensures work responsibilities are covered when absent.
8. Dependability - Follows instructions, responds to management direction; Takes responsibility for own actions; Keeps commitments; Commits to long hours of work when necessary to reach goals. Completes tasks on time or notifies appropriate person with an alternate plan.

Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience: High school diploma or general education degree (GED); three to five years related experience and/or training.

Language Skills: Ability to read, analyze, and interpret credit and financial information, professional journals, technical procedures, or government regulations. Ability to effectively present information and respond to questions from employees, clients, customers, and the general public, including written and oral correspondence.

Mathematical Skills: Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.

Reasoning Ability: Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions.  Ability to deal with problems involving a few concrete variables in standardized situations.

Computer Skills: To perform this job successfully, an individual should have knowledge of Internet software; Spreadsheet software and Word Processing software.

Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this Job, the employee is regularly required to sit; use hands to finger, handle, or feel; reach with hands and arms and talk or hear. The employee is occasionally required to stand and walk. The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds.  Specific vision abilities required by this job include close vision.

Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually quiet.