Surgical Scheduler

Essential Duties and Responsibilities

• Schedule surgical procedures in accordance with physician availability, facility schedules, and patient preferences.
• Coordinate surgery dates, times, and locations with hospitals, ambulatory surgery centers, and other healthcare facilities.
• Obtain and verify insurance authorizations and referrals prior to scheduling procedures.
• Educate patients regarding surgical preparation, pre-operative testing, arrival times, and post-operative appointments.
• Communicate with physicians, nurses, anesthesia providers, and facility staff to ensure all surgical requirements are met.
• Verify patient demographics, insurance information, and medical records for accuracy.
• Ensure all required documentation, laboratory results, imaging studies, and medical clearances are received before surgery.
• Schedule pre-operative and post-operative appointments as directed by the provider.
• Maintain accurate scheduling records within the electronic medical record (EMR) system.
• Respond to patient questions and concerns in a professional, compassionate, and timely manner.
• Manage schedule changes, cancellations, and urgent add-on procedures while minimizing disruptions.
• Maintain compliance with HIPAA regulations and organizational policies regarding patient confidentiality.
• Perform additional administrative duties as assigned.

Qualifications

• High school diploma or equivalent required; associate degree or medical administrative certification preferred.
• Minimum of 1–2 years of medical scheduling or healthcare administrative experience preferred.
• Previous surgical scheduling experience strongly preferred.
• Knowledge of medical terminology, surgical procedures, and insurance authorization processes.
• Experience using electronic medical record (EMR) systems and Microsoft Office applications.
• Excellent organizational, time management, and problem-solving skills.
• Strong verbal and written communication skills.
• Ability to work independently while collaborating effectively with physicians, clinical staff, and patients.
• Ability to prioritize multiple tasks in a fast-paced healthcare environment.