What are the responsibilities and job description for the Program Director position at The Bachrach Group?
Key Responsibilities
- Oversee the day-to-day operations of the shelter program and ensure a safe, supportive, and well-organized environment for residents.
- Supervise, manage, and provide leadership to program staff, including Case Managers, Housing Specialists, Social Service staff, and other direct-care personnel.
- Establish performance expectations, conduct staff supervision and evaluations, and address performance issues as needed.
- Ensure residents receive appropriate case management, housing assistance, benefits support, referrals, and other supportive services.
- Monitor resident progress and assist staff with complex cases, crisis intervention, and conflict resolution.
- Ensure timely and accurate completion of case records, assessments, service plans, progress notes, incident reports, and other required documentation.
- Ensure compliance with all organizational policies, funder requirements, contractual obligations, and applicable shelter regulations.
- Monitor program performance, outcomes, staffing levels, and service delivery to ensure program goals are met.
- Develop and maintain relationships with community-based organizations, government agencies, housing providers, healthcare providers, and other external partners.
- Participate in audits, program reviews, inspections, and meetings with funders and regulatory agencies.
- Review program data and reports and develop strategies to improve service delivery and program outcomes.
- Respond appropriately to emergencies, resident concerns, staff issues, and other operational challenges.
- Conduct and/or facilitate regular staff meetings, case conferences, trainings, and program meetings.
- Assist with hiring, onboarding, training, and retention of program staff.
- Promote a trauma-informed, client-centered, and respectful approach to service delivery.
- Ensure appropriate staffing coverage and effective communication across shifts.
- Prepare reports and provide regular updates to senior leadership regarding program operations, staffing, resident services, and outcomes.
- Perform other duties as assigned.
Qualifications
- Bachelor's degree in Social Work, Human Services, Psychology, Counseling, or a related field required; OR
- LMSW or LMHC required.
- Master's degree in Social Work, Counseling, or a related field preferred.
- Minimum of 3–5 years of experience in social services, shelter, residential services, or a related human services environment.
- Prior supervisory or management experience required.
- Shelter experience strongly preferred.
- Experience working with individuals and/or families experiencing homelessness and other complex social-service needs.
- Knowledge of housing resources, benefits, community-based services, and homeless services systems.
- Strong understanding of case management, crisis intervention, and service planning.
- Excellent leadership, communication, organizational, and problem-solving skills.
- Ability to manage multiple priorities and make sound decisions in a fast-paced environment.
- Strong documentation and computer skills, including experience with electronic case management systems.
- Ability to work collaboratively with staff, residents, leadership, funders, and community partners.
Salary : $77,000 - $85,000