What are the responsibilities and job description for the Office Manager position at The Bachrach Group?
Office Manager
Location: Merrick, NY
Salary: $60,000–$80,000 (Depending on Experience)
Schedule: Full-Time, Onsite
About the Position
A fast-paced window manufacturing company in Merrick, NY is seeking an Office Manager to oversee daily office operations and support production and administrative teams. This role is ideal for a highly organized, hands-on professional with strong math skills, excellent phone communication, and the ability to manage multiple priorities. Spanish fluency is preferred, and experience in a manufacturing or production environment is strongly preferred.
Key Responsibilities:
Office & Administrative Operations
- Manage day-to-day office functions to ensure smooth and efficient operations
- Learn and utilize the company’s internal computer systems (training provided)
- Handle a high volume of incoming calls, addressing inquiries, scheduling, and issue resolution
- Maintain accurate digital and physical records and filing systems
- Monitor and order office supplies, materials, and equipment as needed
Customer Service & Communication
- Act as a primary point of contact for customers, vendors, and internal departments
- Resolve customer concerns, service requests, and day-to-day issues professionally
- Coordinate closely with sales, production, and installation teams to ensure clear communication
Production & Manufacturing Support
- Communicate with production leadership to confirm order details, timelines, and specifications
- Review measurements, work orders, and documentation for accuracy (strong math skills required)
- Track production schedules and update customers on timelines or delays
- Support quality control by reviewing paperwork, schedules, and order accuracy
Leadership & Workflow Coordination
- Delegate tasks to office staff and support team members as needed
- Assist with onboarding and training of new administrative employees
- Ensure departments have the resources needed to meet deadlines and daily goals
- Identify process gaps and recommend workflow improvements
Accounting, Reporting & Compliance
- Assist with basic bookkeeping functions including invoicing, purchase orders, and payment tracking
- Reconcile order documentation, delivery confirmations, and related paperwork
- Prepare daily, weekly, and monthly operational reports for management
- Support HR-related tasks such as attendance tracking, scheduling, and maintaining employee records
- Ensure compliance with company policies, safety standards, and manufacturing regulations
Required Skills & Qualifications:
- Fluent in Spanish (preferred)
- Strong math skills related to measurements, order review, invoicing, and production support
- Experience handling high call volumes and providing customer service
- Ability to multitask, delegate, and work efficiently under pressure
- Strong problem-solving skills with a proactive, take-charge approach
- Comfortable using computers and learning new systems quickly
- Previous experience in manufacturing, construction, or production environments strongly preferred
- Excellent organizational, communication, and leadership abilities
Salary : $60,000 - $80,000