What are the responsibilities and job description for the Bilingual Customer Service Representatives position at The Bachrach Group?
Bilingual Customer Service Representative
Location: Merrick, NY
Pay: $25–$28/hour (Based on experience)
Schedule: Full-Time | In-Office
Employment Type: Permanent
About the Role:
We are seeking a Bilingual Customer Service Representative to join a dynamic and fast-paced office team. The ideal candidate will have strong phone skills, be fluent in English and Spanish, and come from a busy office environment.
You'll play a key role in supporting inside sales operations, managing orders, and ensuring top-tier service to our customers. This is a great opportunity to grow with a well-established and respected company.
Key Responsibilities:
- Handle high-volume inbound and outbound calls
- Enter and manage customer orders accurately
- Provide professional and friendly service to existing and potential customers
- Work closely with sales reps, drivers, and warehouse teams to ensure timely order fulfillment
- Assist with basic math and discount calculations
- Maintain up-to-date knowledge of products and services
- Resolve customer issues and follow up to ensure satisfaction
- Support the sales team with administrative tasks as needed
Qualifications:
- Bilingual (English/Spanish) required
- Previous experience in customer service or inside sales within a fast-paced office
- Experience in building materials, construction, or manufacturing is highly preferred
- Strong communication and organizational skills
- Basic math skills (discounts, pricing, etc.)
- Proficient in Microsoft Excel and general computer use
- Ability to multitask and manage time effectively
What We Offer:
- Opportunity for growth within a family-owned company
- Supportive team environment
- Long-term, stable employment
Salary : $25 - $28
