Assistant Manager at The Aviator

The Aviator Assistant Restaurant Manager 

Position Summary 

The Assistant Manager is responsible for supporting the day-to-day operations of the restaurant, with a primary focus on delivering exceptional guest experiences, overseeing bar operations, and leading front-of-house team members. This role works closely with the General Manager to ensure service standards, Team member performance, and operational excellence are consistently achieved while maintaining a positive and productive work environment. 

Key Responsibilities 

Guest Service & Hospitality 

• Lead by example in providing exceptional hospitality and service to all guests. 
• Resolve guest concerns, complaints, and service recovery situations promptly and professionally. 
• Ensure all guests receive attentive, friendly, and efficient service. 
• Conduct regular dining room walkthroughs to monitor service quality and guest satisfaction. 
• Build relationships with regular guests and promote a welcoming atmosphere. 

Front-of-House Leadership 

• Supervise and support servers, bartenders, hosts, food runners, and support staff. 
• Manage floor operations during service periods to ensure efficient execution. 
• Coach, motivate, and develop team members through ongoing feedback and training. 
• Ensure proper staffing levels and assist with scheduling based on business needs. 
• Conduct pre-shift meetings to communicate goals, promotions, and operational updates. 
• Uphold company policies, procedures, and service standards. 

Bar Operations 

• Oversee daily bar operations to ensure quality, consistency, and compliance. 
• Monitor liquor, beer, wine, and mixer inventory levels. 
• Ensure responsible alcohol service and compliance with all local liquor laws. 
• Assist with beverage ordering, inventory control, and waste management. 
• Support bartender training and execution of beverage programs and promotions. 
• Monitor beverage cost controls and help identify opportunities for improved profitability. 

Operational Excellence 

• Ensure restaurant cleanliness, organization, and safety standards are maintained. 
• Maintain FOH systems, checklists, and opening/closing procedures. 
• Assist with inventory management and cost-control initiatives. 
• Support implementation of company initiatives, promotions, and marketing programs. 
• Ensure compliance with health department regulations and food safety standards. 
• Assist in achieving sales, labor, and profitability goals. 

Team Development 

• Participate in recruitment, interviewing, hiring, and onboarding of FOH team members. 
• Train Team members on service standards, menu knowledge, and company expectations. 
• Conduct performance coaching and contribute to performance evaluations. 
• Create a culture of accountability, teamwork, and continuous improvement. 
• Recognize and reward team member achievements. 

Qualifications 

• 2 years of restaurant management or supervisory experience preferred. 
• Strong knowledge of full-service restaurant operations. 
• Experience managing bartenders and bar operations preferred. 
• Proven ability to lead, coach, and develop teams. 
• Excellent communication, problem-solving, and conflict resolution skills. 
• Understanding of labor management, scheduling, and inventory controls. 
• Knowledge of food safety and alcohol service regulations. 
• Availability to work nights, weekends, and holidays as business demands. 

Key Competencies 

• Leadership 
• Guest-focused mindset 
• Team development 
• Communication 
• Accountability 
• Multitasking 
• Decision-making 
• Attention to detail 
• Conflict resolution 
• Operational execution 

Performance Expectations 

• Maintain high guest satisfaction scores. 
• Achieve service, sales, labor, and beverage cost targets. 
• Develop and retain high-performing FOH team members. 
• Ensure consistent execution of company service standards. 
• Foster a positive and professional workplace culture. 

Job Requirements 

• Stands for long periods 
• Routinely lifts, carries, and moves materials weighing up to 50 pounds 
• Bends, reaches, and moves quickly in tight spaces 
• Is legally able to work in the U.S. 
• Executes tasks independently 
• Learns and memorizes tasks effectively 
• Maintains concentration and focus on tasks 
• Performs tasks in small or restrictive spaces 
• Works in or around large crowds 

Benefits (full time Team Members):  

• 401(k) and 401(k) matching 
• Health insurance  
• Vision insurance  
• Dental insurance  
• Profit Sharing 

AAP/EEO Statement 

The job description is not designed to cover or contain a comprehensive list of activities, duties, or responsibilities that are required of the employee. They may change, or new ones may be assigned at any time with or without notice. 

Soaring Hospitality is an equal opportunity employer. All decisions concerning the employment relationship will be made without regard to race, color, national origin, religion, sex, sexual orientation, gender identity or expression, veteran status, age, disability, genetic information, or and other status or characteristic protected by federal, state, or local law. Soaring Hospitality will provide reasonable accommodations during the application and interview process upon request as required to comply with applicable laws. 

Get ready for a modern twist on your favorites from the former 100th Bomb Group. Focusing on fresh and local ingredients, our team is prepared to WOW you with our dishes! Everything from the finest steaks to delicious burgers, The Aviator will have something for all. Perfect for a date night, family gathering or happy hour amongst friends, we have you covered. Don’t forget about our patio overlooking the Cleveland runways, a one of a kind view! Stay cozy with our firepits and a cocktail in hand and watch the planes fly overhead.