Help Desk Technician

The Aubuchon Company is a 4th generation family company with 100 retail locations that believes we don't need to choose between being a "mom and pop" and a modern-day competitor. Our success is a direct reflection of the diverse, fun and ambitious team members who deliver "The Aubuchon Difference" every day as a true market differentiator. We are a high-performing, family company looking to expand our team with people who have Passion for the work we do and the Humility to learn and grow with us!

Job Requirements

The Resource Center Help Desk Technician will be responsible for troubleshooting incoming tickets and calls, tracking POS issues, and performing maintenance tasks.

This position is onsite in our Westminster, MA Support Center and has varied hours Monday through Sunday.

• Competently and professionally field day-to-day technical inquiries from team members. These may be related to:
• Laptops/PCs
• Tablets
• Printers
• Network equipment or connections
• Telephone connections
• Cloud services or line of business software
• Other related devices, accounts, and services
• Perform remote troubleshooting through established diagnostic techniques and by asking pertinent questions.
• Clearly and concisely document issues, while focusing on possible improvements to established best practices.
• Prepare registers and other devices for deployment.
Collaborate with the Point of Sale (POS) Team on special projects as needed, which may include travel.

Work Experience

• 1 year of technical experience in helpdesk or technical customer support preferred.
• 2-3 years of customer service experience preferred.
• Associate degree preferred.
• Availability to work variable shifts including weekdays, nights, and weekends.
• Ability to work both independently and collaboratively as a project requires.
• Ability to strictly follow instructions and directions.
• Demonstrated ability to investigate and identify hardware, network, or software issues and take steps to resolve them with limited supervision.
• Experience working in ticketing systems to record issues, customer correspondence, and methods used to resolve the situation to the customer’s satisfaction.
• Warm and friendly demeanor and positive attitude.
• Solid verbal, written, and interpersonal communication skills are required.
• Ability to prioritize and complete multiple tasks simultaneously is required.
• Proficiency with Microsoft Windows, MS Office, and Google Suite.

Physical Demands/Work Environment:

• Able to function capably in an office environment using standard equipment (telephones, fax machines, computers, copiers, etc.)
• Must be able to lift up to 50 pounds. Frequent lifting and/or carrying of objects weighing up to 10 pounds.
• Must be able to complete office-related physical activities (walking, standing, talking, hearing, pushing, reaching, seeing, stooping/crouching, depth perception, identifying colors) as needed.

Benefits

• Pay ranging from $17.00 to $18.00 per hour
• 401(k) with Match Program – Available Day 1
• PTO Awards starting at 80 hours and increases with seniority
• Paid Holidays
• Medical, Vision, Dental Insurance
• Company Funded – HSA/HRA Program
• Short Term Disability
• Company Paid Life Insurance
• Wellness Program – Earn $300 annually
• Team Member Assistance Program and Fund
• Discounted Pet Health Insurance
• Gym Reimbursement
• Tuition Reimbursement Program
• Training and Growth Opportunities
• Team Member Discounts at all locations
• Company Discount Program for Tickets, Electronics, Vacations, and more!

The Aubuchon Company is proud to be an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, disability status or any other status protected by the laws or regulations in the locations where we operate. We are committed to supporting diversity and equality across our organization and we work diligently to maintain a workplace free from discrimination. We do not accept unsolicited resumes through or from search firms or staffing agencies. All unsolicited resumes will be considered the property of The Aubuchon Company and we will not be obligated to pay a placement fee.