What are the responsibilities and job description for the Help Desk Technician position at Cushing Academy?
This position is responsible for assisting with level-one end-user support. Answering support calls and emails and working in person with all faculty, staff, and students.
- Configure computers and equipment for end-users, Win, Mac, iOS, and Android
- Install, configure, update, and maintain various software
- Responsible for the maintenance of all PCs, laptops, printers, and related equipment
- Ability to troubleshoot wireless network problems. Familiarity with Aruba controllers is a plus
Qualifications:
- 3 plus years of experience configuring computers with Windows and MacOS is preferred
- Sound organizational and communication skills are required
- Strong multi-tasking skills with the ability to independently prioritize and pivot focus are required
- Audio Video experience is a plus