What are the responsibilities and job description for the Front Desk Receptionist position at The Attorney Grievance Commission of Maryland?
Job Summary:
The Front Desk Receptionist is the first point of contact for the office. They provide basic and accurate information to callers following strict protocols concerning private and confidential matters. Execution of duties requires the ability to navigate and the use of an electronic case management system, computer proficiency, and the adeptness to learn other software as related to the functions of the office.
Examples of Essential Functions:
The requirements listed below are representative of the knowledge, skills, and /or abilities required. This job description reflects management’s assignment of essential functions. It is not an exhaustive list of responsibilities and does not prescribe or restrict various additional diversified tasks and assignments that may be required in this position.
- Answers, screens and assists callers. Provide information about how to file a complaint or status of inquiry files. Directs caller to other sources of information as needed. Forward calls to the appropriate Administrative Assistant or Assistant Bar Counsel. Sends follow-up emails regarding phone calls.
- Process new complaints in the case management system by entering and/or creating names, cases, and uploading scanned documents with attention to detail and accuracy.
- Mails correspondence with copy of complaint by both regular and certified mail.
- Receives visitors and deliveries according to security procedures and protocols.
- Mails complaint forms and additional documentation to callers for filing complaints.
KNOWLEDGE, SKILLS AND ABILITIES:
- Must be able to answer phones in a professional manner and route calls as necessary.
- Proficient in Microsoft Office and Adobe.
- Excellent interpersonal and oral communication skills with strong attention to detail.
- Managing priorities to meet deadlines with minimal oversight and supervision and demonstrate good organizational skills.
- Ability to communicate clearly, tactfully, and effectively with supervisors, attorneys, and public members, both verbally and in writing.
- Ability to work independently and maintain confidentiality.
- Ability to multi-task is a must.
- Ability to speak Spanish is a plus.
EDUCATION AND EXPERIENCE:
High School Diploma and must have at least four (4) years of professional clerical/administrative experience, including answering phones and interacting with the public. Applicants may substitute an Associates Degree from an accredited college for two years of the required experience or an equivalent combination of experience and/or education from which comparable knowledge, skills, and abilities have been achieved. Preference given to legal office experience.
TO APPLY:
Please email a cover letter and resume to susan.townshend@agc.maryland.gov no later than April 8, 2026.
The Attorney Grievance Commission Office of Bar Counsel views equity, diversity, inclusion, and belonging as the pathway to achieving professional excellence and fostering and maintaining a culture where every employee can thrive. We strive to create a community that draws upon the best pool of talent to unify excellence and diversity while fully embracing individuals from varied backgrounds, cultures, races, identities, life experiences, perspectives, beliefs, and values.
The candidate selected for this position will be subject to a background check and must be a US citizen or eligible to work in the US.
Job Type: Full-time
Pay: $43,000 - $46,000 per year
Benefits: Eligible for subsidized health benefits (medical, prescription, dental and vision coverage) and life insurance; leave, including annual (vacation), personal, sick, and paid parental leave; and will be eligible for participation in a pension plan in which they are fully vested after 6 years.
Physical setting:
- Office
Schedule:
- Monday to Friday
Ability to commute/relocate:
- Annapolis, MD 21401: Reliably commute or planning to relocate before starting work (Preferred)
Experience:
- clerical/administrative: 4 years (Preferred)
Work Location: In person
Job Type: Full-time
Pay: From $43,000.00 per year
Benefits:
- 401(k)
- Dental insurance
- Flexible spending account
- Health insurance
- Life insurance
- Paid time off
- Parental leave
- Vision insurance
Experience:
- clerical : 4 years (Preferred)
- Customer service: 2 years (Required)
Ability to Commute:
- Annapolis, MD 21401 (Required)
Work Location: In person
Salary : $43,000 - $46,000