Front Desk Receptionist

Position Summary:
We are seeking a friendly, organized, and detail-oriented Front Desk Receptionist to be the first point of contact for our patients. This role is essential in creating a welcoming environment while ensuring efficient front office operations, including scheduling, registration, insurance verification and more.

Key Responsibilities:

• Greet patients and visitors in a professional, warm, and courteous manner
• Answer incoming calls, respond to inquiries, and direct calls appropriately
• Schedule, reschedule, and confirm patient appointments
• Register patients and update demographic and insurance information
• Verify insurance eligibility and collect copays, deductibles, and outstanding balances
• Maintain accurate patient records in the electronic medical record (EMR) system
• Manage patient check-in and check-out processes efficiently
• Handle incoming/outgoing faxes and general office correspondence
• Coordinate with clinical staff to ensure smooth patient flow
• Maintain confidentiality and comply with HIPAA regulations
• Assist with administrative tasks and special projects as needed

Qualifications:

• High school diploma or equivalent required
• Previous experience in a medical office or customer service role
• Knowledge of medical terminology and insurance processes
• Proficiency with EMR systems and basic computer skills
• Strong communication, multitasking, and organizational skills
• Ability to work in a fast-paced environment with attention to detail

Preferred Skills:

• Experience with pediatric or primary care practices
• Familiarity with insurance verification
• Strong problem-solving skills and ability to handle sensitive situations with professionalism
• Spanish speaking

Work Environment & Schedule:

• Fast-paced outpatient medical office
• Requires weekend hours rotation

Why Join Our Team:

• Supportive and collaborative work environment
• Opportunity to make a meaningful impact on patient care
• Competitive pay and benefits (if applicable)

Job Type: Part-time

Pay: $18.00 - $22.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Retirement plan
• Vision insurance

Experience:

• customer service: 1 year (Required)

Language:

• English (Required)
• Spanish (Preferred)

Ability to Commute:

• Linthicum Heights, MD 21090 (Required)

Work Location: In person

Salary : $18 - $22