Pet Care Specialist Supervisor- East Brainerd

Job Summary
The Pet Care Specialist Supervisor oversees and directs the Pet Care Specialist I & II team members while providing care for the guests at The Ark Pet Spa and Hotel. The Supervisor follows care guidelines, ensuring that guests' dietary, activity, and medical needs are met per owners' instructions. This role is responsible for ensuring the safety and well-being of the guests and maintaining operational standards by following company policies and procedures. The Supervisor is also a point of support for team members, promoting a professional and caring image of The Ark through high work standards.

What you’ll do

Supervisor Duties:

• Always ensure the safety and well-being of guests during their stay.
• Assign work areas and duties to Pet Care Specialist I & II team members.
• Schedule breaks and meal periods for PCS I & II team members.
• Supervise staff to ensure adherence to company policies regarding dress code, cell phone usage, and guest interaction.
• Act as the go-to person for staff concerns regarding guest care.
• Report all guest health issues immediately to the Resort Operations Manager.
• Oversee and assist with the cleaning and disinfecting of resort areas.
• Administer medications to guests as prescribed by veterinarians or requested by owners.
• Assist in training new staff members, including the use of equipment.
• Complete Daycare Evaluations and follow-ups with owners.
• Communicate directly with owners regarding guest behavior, health status, and concerns.
• Address owner complaints when Resort Operations Manager is unavailable.
• Explain services and conduct client tours as needed.
• Ensure the proper care and cleanliness of contracted areas and guests, where applicable.
• Attend Supervisor meetings as scheduled.
• Assist with minor disciplinary actions and communication with staff, following proper training.
• Assist with scheduling within the resort, after receiving training from upper management.

PCS I & II Duties:

Daycare/Day Stay:

• Ensure guests’ safety and well-being by adhering to company guidelines and procedures.
• Exercise guests in daycare and provide personal playtime for guests boarding at the resort.
• Observe guests for signs of abnormal stool, urine, or other health indicators; collect samples if necessary and report to manager.
• Monitor and evaluate guest behavior for any signs of illness or injury, reporting concerns to the manager.
• Perform other duties as assigned.

Cleaning:

• Clean, disinfect, and maintain resort areas, including outside potty areas, nap zones, food/water dishes, and common spaces.
• Re-stock areas with appropriate supplies, reporting any shortages to the manager.
• Perform other duties as assigned.
• Clean and maintain food/water dishes and ensure cats have clean litter pans.
• Sanitize guest rooms after departures and clean any soiled areas.
• Re-stock supplies and report shortages to the manager.
• Load, run, and unload dishwashers, washing, drying, and folding towels, bedding, and toys.
• Maintain cleanliness in laundry and kitchen areas.
• Empty trash and dispose of it as needed.
• Perform other duties as assigned.

Overnight Guests:

• Accompany guests to and from their owners, providing a summary of activities and behavior.
• Prepare meals for guests according to specific instructions, monitoring their food/water intake.
• Conduct potty walks and track elimination, reporting any irregularities to the manager.
• Maintain accurate records for feeding, water, and elimination schedules, as well as general guest well-being and behavior.
• Complete guest activities from the à la carte menu and ensure proper sign-off.
• Assist team members in evaluating guests for signs of illness or injury and report concerns to the manager.
• Facilitate safe movement of guests throughout the resort during activities.
• Provide bathing services to guests when required.
• Take VIP photos and forward them to the front desk.
• Administer medications after completing proper training.
• Complete Pet CPR and First Aid training as required.
• Perform other duties as assigned.

Cleaning

• Responsible for cleaning food/water dishes, keeping fresh water available to our guests; ensures cats have clean litter pans
• Daily cleaning of guest overnight rooms and room sanitation after guest departures
• Re-stocks all areas with appropriate supplies, reporting any shortages to supervisor on duty or by following ordering process
• Loads, runs and unloads dishwasher
• Washes, dries and folds guests’ personal bedding/toys and resort bedding/toys/towels
• Keeps laundry / kitchen area clean and stocked
• Empties trash receptacles
• Transports trash to dumpster as needed
• Other duties as assigned

Marketing

• Attends marketing events on as needed basis
• Conducts resort tours if Management and Supervisors are unavailable

Qualifications

Education/Experience

• High School diploma or GED
• 1 year of animal care experience or equivalent combination
• Desire to work with and around animals

Language Skills

• Ability to read and interpret documents such as safety rules, operating and maintenance instructions and procedure manuals.
• Ability to read and write routine charts, reports and correspondence
• Ability to speak clearly and effectively with clients and team members
• Ability to read or listen and carry out instructions furnished in writing, oral or diagram form

Mathematical Skills

• Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, fractions and decimals

Computer Skills

• Basic understanding of computer operations and the ability to learn industry-specific programs

Other Skills and Abilities

• Available to work full time hours with open availability to better accommodate the needs of the resort schedule.
• Demonstrates problem-solving ability
• Capable of multi-tasking
• Promotes professional and caring image of The Ark through high personal/work standards
• Ability to communicate in clear, concise and courteous manner
• Demonstrates supervisory capabilities in a fair and consistent manner

Physical Demands

• Ability to walk stand, sit, use hands to finger, handle or feel; reach with hands and arms; stoop, kneel, crouch, crawl, run, climb and bend
• Close, distance, depth perception and ability to adjust focus
• Good sense of smell
• Ability to lift 50 pounds
• Stands/walks for long periods of time

Work Environment

• May encounter elevated noise level
• Exposure to temperature changes (indoor vs outdoor)
• Exposure to animal stool, urine, blood, dander, hair
• Exposure to fumes, airborne particles
• Exposure to cleaning chemicals

Job Type: Full-time

Pay: From $16.00 per hour

Benefits:

• Dental insurance
• Employee discount
• Health insurance
• Vision insurance

Application Question(s):

• What is your overall availability?

Experience:

• Pet care: 2 years (Required)
• Supervising: 1 year (Required)

Ability to Commute:

• Chattanooga, TN 37421 (Required)

Ability to Relocate:

• Chattanooga, TN 37421: Relocate before starting work (Preferred)

Work Location: In person

Salary : $16