Dining Services Manager - 15 Craigside

The Arcadia Family of Companies is a local non-profit organization committed to providing senior living excellence in a gracious, compassionate, and dynamic environment which meets the spiritual, physical, and social needs of every resident, client, and member we serve.

Enjoy the Benefits

• Healthcare: Medical, dental, and vision coverage for employees and dependents; flexible spending account, and Employee Assistance Program.
• Retirement Savings: Generous 403(b) Retirement Plan with 8.5% employer contribution every paycheck based on gross income after completion of one year of employment when you contribute 4% or more.
• Free Employee Meals: More time to relax and let our chefs take care of your meals.
• Paid Time Off: Enjoy 10-20 vacation days based on tenure, plus 11 paid holidays – and yes, your birthday is a paid holiday!
• Sick Leave – after 90 days of employment, you receive 5 days of sick leave and can accrue up to 90 days, ensuring you have the support and flexibility you need when it matters most.
• Professional Development:
  • Education Assistance Program for qualified employees who want to become Certified Nurse Aids (CNAs)

  Access to a wide array of online training courses through Relias, empowering you to enhance your professional skills; and much more!
  

What You’ll Do

• Lead Dining Experience: Develop, manage, and coordinate the front-of-the-house dining experience for residents.
• Team Management: Supervise the waitstaff, executing supervisory duties in alignment with organizational policies and legal guidelines.
• Build the Best Team: Actively participate in the hiring process, including conducting interviews, making hiring decisions, providing training, and offering ongoing coaching and support to team members.

• Monday–Friday (Full-Time), with required availability on weekends and holidays as needed.
• Typical shift is 5:00 a.m. – 2:00 p.m., with flexibility to start earlier or stay later based on operational needs.
• Occasional evening shifts may be required.

Compensation

Responsibilities

• Develop, implement, and monitor service standards to ensure a high-quality dining experience in the Dining Room, Health Care Center, Employee Lounge, and during Private Functions.
• Manage and coordinate waitstaff schedules, Health Care Center dining, Employee Meals setup, and Private Functions.
• You’re empowered to build a dynamic team by partnering with the Executive Chef, Director of Dining Services, and HR for recruiting, interviewing, and hiring staff.
• Foster the growth and development of your team through ongoing training in customer service, serving etiquette, working with seniors, and mastering the point-of-sale system.
• Drive success through performance management for all employees
• Collaborate with the Resident Food/Dining Committee to address resident concerns and requests regarding food quality and service.
• Offer continuous feedback to Executive Chef, Director of Dining Services, Sous Chef, and Dietitian based on resident input on food preparation, presentation, taste, and variety.
• Works closely with the Resident Food/Dining Committee to handle and respond to resident concerns and requests regarding food quality, service and related matters.
• Ensure compliance with health and safety regulations.
• Network and establish relationships with counterparts in the Food and Beverage Industry, staying updated on the latest trends.
• Operate and oversee the point of sale software, train staff on its use, and assist the IT department in resolving any related issues.
• Maintain Monday to Friday day shift hours; coverage for weekend on a rotation basis.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this Job, the employee is regularly required to sit and talk or hear. The employee is frequently required to stand; walk; use hands to finger, handle, or feel and reach with hands and arms. The employee must frequently lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.

• Air-conditioned upscale luxury dining environment
• Indoors without air conditioning
• Outdoors—all types of weather
Hazardous materials

Arcadia Family of Companies is comprised of the following non-profit organizations:

Arcadia
15 Craigside
Arcadia Adult Day Care and Day Health Center
Arcadia Home Health and Home Care Services
Arcadia at Home
Hale Ola Kino by Arcadia