Quality Assurance Program Manager

Now Hiring: Program Manager – Quality Assurance

Washington County, MD | Full-Time (Monday - Friday 8 am - 4:30 pm) | $53,200–$63,800/year (based on experience)

Empower Lives. Ensure Quality. Lead With Impact.
Be a changemaker at The Arc of Washington County, where we’ve been advocating for inclusion, dignity, and independence since 1952. As a Program Manager – Quality Assurance, you’ll lead initiatives that ensure the highest standards of care and support for individuals with intellectual and developmental disabilities.

Why You’ll Love This Role

• Lead and supervise the compliance team

• Serve as the I-Care Manager (ICM) subject matter expert for nearly 600 staff

• Conduct investigations into reportable incidents and ensure compliance

• Maintain QA dashboards, grids, and audits to drive improvement

• Lead inspections, standing committees, and yearly satisfaction surveys

• Support staff and families with documentation standards and Employment First principles

• Coordinate departmental and interdepartmental activities for cohesive services

What You’ll Get

• $53,200–$63,800/year (based on experience)

• Full-time salaried (exempt) role

• ❤️ Health, Dental, & Supplemental Insurance

• Free Life Insurance & Short-Term Disability

• Paid Time Off 7 paid holidays

• Casual dress code & employee appreciation events

• 403(b) retirement plan with company match

• Professional development and growth opportunities

What You Bring

• Bachelor’s degree in Business or Human Services

• 3 years of experience in human services, preferably with developmental disabilities

• Experience with investigations and reporting preferred

• Familiarity with I-Care a plus

• Valid U.S. driver’s license for at least 2 years

• Ability to lift/move up to 25 lbs

• Strong leadership, multitasking, and problem-solving skills

Essential Functions

Supervision & Leadership

• Supervises the compliance team

• Demonstrates flexibility and a positive attitude when managing competing demands or multitasking

I-Care Manager Responsibilities

• Serves as the subject matter expert for nearly 600 staff

• Manages system access, updates information for people supported, and coordinates issues with I-Care developers

Investigations & Reporting

• Conducts investigations into Reportable Incidents

• Collaborates with program personnel and HR to collect statements and supporting data

• Reports results and corrective actions to responsible agencies

Quality Assurance & Data Management

• Maintains QA dashboard and QA grids, setting up grids for each year

• Contributes to strategic planning, prepares action plans, implements quality and customer service standards, identifies and resolves problems, conducts audits, and implements system improvements

• Organizes, distributes, and compiles data from yearly satisfaction surveys

• Leads inspections of all sites, addressing deficiencies immediately and reporting findings quarterly at the Quality Council meeting

Compliance & Staff Support

• Ensures staff are up to date on documentation standards required for compliant billing and agency reimbursement, including incentives

• Tracks DDA approval of services via DDA correspondence and the DDA database

• Supports the team during OHCQ survey preparation

• Educates families and day/vocational staff on Employment First principles

• Coordinates departmental and interdepartmental activities to ensure cohesive services

Other Duties

• Performs additional responsibilities as assigned

Join Us—Lead With Excellence

This isn’t just a job. It’s a chance to make a real difference every day by ensuring quality and safety for those we support. Apply now and bring your expertise and passion to a team that values purpose, progress, and YOU.