Care Coordinator

Title: Care Coordinator

Compensation: up to $70,000.00 annually

Status: Full-Time

Category: Exempt

Reports to: Administrator of Medical and Behavioral Services

Location: Mercer County, NJ

Who We Are

The Arc Mercer has supported individuals with intellectual and developmental disabilities (IDD) for over 70 years. We are recognized for operational excellence, strong leadership, and industry-leading low staff turnover. Our organization is committed to innovation, accountability, and building systems that ensure consistent, high-quality services across all programs.

What We Offer:

• Top 401k plans in the industry. Employer contribution of 5% and 6% match, for a total of 11%
• Comprehensive Medical and Dental Benefits
• Paid Time Off: Personal, Vacation & Sick

Position Overview

The Care Coordinator oversees daily administrative and operational functions of The Arc Mercer Health Center. This role ensures seamless coordination of appointments, medications, insurance requirements, laboratory orders, and communication across multiple departments and external partners.

You’ll be the central hub connecting physicians, clinical staff, residential programs, families, pharmacies, and outside providers — ensuring timely, accurate, and person-centered care for individuals with IDD.

What You’ll Lead

Practice & Appointment Coordination

• Manage physician schedules and Health Center calendars
• Coordinate resident appointments with internal/external providers
• Oversee referrals, follow-ups, testing, and provider recommendations
• Communicate appointment details to residential and clinical teams

Medication & Pharmacy Coordination

• Serve as primary liaison with pharmacies
• Receive, verify, secure, and document injectable medications
• Complete and track prior authorizations, appeals, and medication forms
• Coordinate Genesight testing and related documentation

Laboratory & Diagnostic Support

• Process lab orders and requisition forms
• Coordinate lab appointments and follow-up documentation
• Ensure providers receive timely lab results and information

Insurance & Authorization Management

• Verify insurance eligibility via NaviNet and Tebra
• Submit and track prior authorizations and appeals
• Resolve insurance issues impacting appointments or medications

Communication & Administrative Operations

• Manage Health Center emails, calls, voicemails, and correspondence
• Maintain organized medical, administrative, and insurance records
• Support communication between Health Center, Residential Services, Day Program, families, pharmacies, and outside providers

Financial & Office Administration

• Prepare bank deposits and maintain deposit documentation
• Track deposits and bill breakdowns in Excel
• Maintain organized financial and administrative records

Provider & Pharmaceutical Relations

• Coordinate meetings with pharmaceutical representatives
• Maintain product information and educational materials
• Support provider communication with external organizations

What You Bring

Required

• High school diploma (Associate/Bachelor’s in healthcare administration or business preferred)
• Experience in medical office administration or healthcare practice management
• Knowledge of scheduling, insurance verification, prior authorizations, and pharmacy coordination
• Proficiency with Tebra, NaviNet, and Microsoft Excel
• Strong organizational, communication, and problem-solving skills
• Ability to manage multiple priorities with accuracy and confidentiality

Preferred

• Experience working with individuals with intellectual and developmental disabilities (IDD)
• Background in interdisciplinary healthcare coordination

Core Competencies

• Healthcare operations
• Organization & attention to detail
• Communication & follow-through
• Appointment & referral management
• Medication/pharmacy coordination
• Insurance & authorization processes
• Professionalism & confidentiality
• Collaboration with interdisciplinary teams

Why Join The Arc Mercer?

• Mission-driven work supporting individuals with IDD
• Collaborative clinical environment
• Stable, growing organization with strong community impact
• Comprehensive benefits package
• Opportunities for professional development

Equal Opportunity Employer The Arc Mercer is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status

Referral Notice: Please list any employee referrals directly in your application. To maintain a fair and compliant hiring process, applicants and their contacts should not reach out to company leadership or managers regarding interviews or hiring decisions. All communication must go through Talent Acquisition.

Salary : $65,000 - $70,000