Quality Assurance Coordinator

Here at The Arc Gloucester, we offer the unique opportunity to combine your professional experience with your passion to help individuals with intellectual or development disabilities 

For 67 years The Arc Gloucester has provided innovative programs and services to individuals with intellectual and developmental disabilities.  We have made a difference in the lives of many people and are very proud of that. But it's the individuals we service who bring our programs to life with their creativity, excitement, humor, talent, and so much more! 

Summary: The Quality Assurance Coordinator audits and assesses programs’ performance and compliance to ensure the establishment and continuity of standards of operations that meet or exceed those established by The Arc Gloucester, in compliance with regulatory standards.  

Position: Full-time (40 hours), exempt.  Typical hours are Monday-Friday 9am – 5pm.  This position operates primarily in an office setting with travel to locations throughout Gloucester County.  This position is supervised by the Managing Director of Compliance.  

Essential Duties and Responsibilities:

• Strong focus on the review of program and individual financial ledgers, spendings, SNAP Card usage and inventory
• Conduct and attend regular meetings with program management to share financial findings on the program and individual level.
• Training new management on processes and regulations, ensuring compliance with agency financial policies and procedures
• Performs unannounced quality assurance checks of programs, citing staff shortages, health/safety and facility concerns, as well as speaking with staff about their knowledge of regulations, protocols, etc.
• Database management (Therap)
• Supports recruiting, reviewing resumes, screening candidates and scheduling interviews
• Conducts and completed investigations, confidentiality and reports findings as required
• Maintains an accurate paper and electronic filing system for audits conducted
• Communicates program performance and compliance through documented reporting to the respective Residential Manager, Director, and/or Administrator
• Will be required to travel to agency sites for auditory reviews and assessment
• Primary department, work location and schedule may vary
• Maintain confidentiality 

• Comply with the DDD Program Manual, The Arc Gloucester Policies and Procedures Manual and applicable state, local and federal regulations, including any COVID-19 vaccination mandates & policies  

• Must cooperate and participate in reviews, investigations, and inspections, including but not limited to cooperation with the licensee and Department of Human Services staff in any inspection, inquiry or investigation
• Occasional management responsibilities, including assisting with trainings, planning, workflow, and problem solving 
• Additional responsibilities as required

Qualifications:

• High School Diploma, and must be 18 years of age or older
• 5 years experience with supporting individuals with intellectual and developmental disabilities is preferred

• Knowledgeable of DHS Licensing Standards for Community Residences
• Strong computer skills, particularly with Microsoft Word, Excel, and Outlook

• Strong analytical and problem-solving abilities, organizational skills, and attention to detail

• Excellent verbal and written communication skills
• Interest and ability for math and financial systems

• Must be able to communicate effectively and professionally with staff, leadership, families, State and Federal agencies, and most importantly the individuals served
• Must have a current, non-probationary driver’s license with 5 points or less, and deemed acceptable to drive by The Arc Gloucester’s liability insurance company, valid in the state of New Jersey
• Proficient in basic computer, math, reading comprehension and verbal and written communication skills
• Successfully pass initial and ongoing Federal & State Criminal Background checks, Fingerprinting, Central Registry, Motor Vehicle Record (MVR), Child Abuse Record Information (CARI), Health Screenings, Employment Verifications & References & Drug testing/ All employees must submit to a criminal background check, and be determined to be not disqualified by the Department of Human Services prior to working with individuals served, agree to have their name checked against the Central Registry of Offenders Against Individuals with Developmental Disabilities, shall complete an application to have their name checked against the Child Abuse Registry Information (CARI), shall submit to drug testing conducted randomly and for cause. All employees hired after 6/15/18 shall submit to drug testing prior to employment
• Certified in CPR/First Aid
• Successfully complete and demonstrate proficiency in all areas of required training

Physical Requirements:

While performing the essential functions of this position, the following are required, with or without reasonable accommodation: 

• Ability to sit, drive, stand and walk for extended periods of time
• Ability to operate a computers, phone and other relevant technology
• Talk, hear and communicate in person, over the phone and using other technologies
• Physical duties, including but not limited to carrying, driving, general lifting (at least 25 lbs,), bending, twisting, squatting, and climbing stairs