What are the responsibilities and job description for the Holistic Support Manager- Quality Supports position at The Arc Baltimore?
Brief Description
At The Arc Baltimore, our Holistic Support Manager - Quality Supports (DSPs) play a vital role in supporting individuals with intellectual and developmental disabilities (I/DD) to live enriched, vibrant, and self-directed lives. DSPs empower the people we support to overcome challenges, build independence, and fully participate in the activities and experiences that matter most to them.
Our specialty is Life Design—championing each individual’s unique goals and aspirations. We are committed to designing lives that are vibrant, colorful, joyful, and rooted in purpose and belonging. This work is made possible by hiring exceptional Direct Support Professionals who lead with passion and dedication.
Who We Are
Founded in 1949, The Arc Baltimore has been a trusted and indispensable community resource for more than 75 years. We provide a comprehensive range of services, including employment training and support, day and residential services, family education and support, treatment foster care, assistive technology, respite services, public policy advocacy, and information and referrals.
The Arc Baltimore supports people with developmental disabilities to lead fulfilling lives with a sense of belonging, purpose, and meaningful relationships.
Our full-time and part-time employees deliver services in people’s homes, workplaces, day centers, and neighborhoods throughout the community.
Job Overview
The Lead Holistic Support Manager - Quality Supports offers support, monitors compliance measures, and assists with facilitating and encouraging communication between a wide variety of internal and external stakeholders, ensuring a truly holistic approach to supporting people with developmental disabilities to lead fulfilling lives with a sense of belonging, purpose, and meaningful relationships. Under the guidance of the Director of Support Management – Quality Enhancement, the Lead HSM will ensure that the Person-Centered Planning (PCP) timeline is upheld for all people supported. The Lead HSM will facilitate training opportunities that offer consistent support throughout the Department and will act as a resource concerning the various funding needed to support all people in Living Services.
Key Responsibilities
At The Arc Baltimore, our Holistic Support Manager - Quality Supports (DSPs) play a vital role in supporting individuals with intellectual and developmental disabilities (I/DD) to live enriched, vibrant, and self-directed lives. DSPs empower the people we support to overcome challenges, build independence, and fully participate in the activities and experiences that matter most to them.
Our specialty is Life Design—championing each individual’s unique goals and aspirations. We are committed to designing lives that are vibrant, colorful, joyful, and rooted in purpose and belonging. This work is made possible by hiring exceptional Direct Support Professionals who lead with passion and dedication.
Who We Are
Founded in 1949, The Arc Baltimore has been a trusted and indispensable community resource for more than 75 years. We provide a comprehensive range of services, including employment training and support, day and residential services, family education and support, treatment foster care, assistive technology, respite services, public policy advocacy, and information and referrals.
The Arc Baltimore supports people with developmental disabilities to lead fulfilling lives with a sense of belonging, purpose, and meaningful relationships.
Our full-time and part-time employees deliver services in people’s homes, workplaces, day centers, and neighborhoods throughout the community.
Job Overview
The Lead Holistic Support Manager - Quality Supports offers support, monitors compliance measures, and assists with facilitating and encouraging communication between a wide variety of internal and external stakeholders, ensuring a truly holistic approach to supporting people with developmental disabilities to lead fulfilling lives with a sense of belonging, purpose, and meaningful relationships. Under the guidance of the Director of Support Management – Quality Enhancement, the Lead HSM will ensure that the Person-Centered Planning (PCP) timeline is upheld for all people supported. The Lead HSM will facilitate training opportunities that offer consistent support throughout the Department and will act as a resource concerning the various funding needed to support all people in Living Services.
Key Responsibilities
- Ensure that individual rights and dignity are respected by actively supporting the agency's mission, vision, and values.
- Provide Person-Centered Planning and Holistic Support Management in Meaningful Day opportunities for people supported and be available as a resource for the HSM Team to troubleshoot daily PCP-related matters and funding choices and options.
- Perform daily monitoring of LTSS for pending PCP approvals and connect with HSMs to troubleshoot any clarification requests or interventions needed to approve PCPs.
- Work with the HSM Team to identify and communicate strengths and barriers to people supported and join the leadership and Quality Enhancement (QE) effort to ensure that all PCPs connect to their identified needs such as the goals and outcomes, Caretracker, Health Risk Screening Tool (HRST), iCare Manager (iCM), etc.
- Assist with auditing the accurate completion of PCPs and all related components according to the defined timeline and assisting the HSM Team to adhere to all PCP requirements for plan compliance.
- Develop a tracking system and ensure that all needed billing and compliance measures related to the PCP, such as Caretracker functions and quarterly PCP reviews, are in place and available for audit purposes.
- Collaborate with agency support teams such as the HSM – Community Living Team, Coordinators of Family and Independent Living, Meaningful Day Team and the Director of Clinical Supports to ensure that all services are accurately reflected on the Detailed Service Authorization Tool (DSAT) so each person’s PCP is planned holistically and includes all needed services.
- Attend all meetings and training courses, as required.
- Assist with The Arc Baltimore’s fundraising events.
- Actively participate in The Arc Baltimore’s committees and work groups
- Associate degree in Social Work, Psychology, Special Education, or a related field. Bachelor’s degree preferred.
- In lieu of a degree, ten or more years of relevant experience in the field may be considered as a substitute.
- Five years or more of case management or supervision experience in the disability field is required for this position.
- Knowledge of Microsoft Office is required.
- Knowledge of LTSS, PCIS, iCM, and HRST systems required.
- Some evenings and weekends are required.
- Valid Maryland driver’s license required and approved clean driving record necessary.
- Must have access to a personal car to conduct agency business, including the transportation of people supported by The Arc Baltimore.
- Some lifting up to 50 lbs.
- Must be available during scheduled work hours by use of a personal cell phone.
- Must work effectively within a team environment.
- Position can require travel to various Arc Baltimore locations with company travel reimbursement offered, and hybrid remote working is also an option once approved by supervisor.
- Generous paid-time-off for benefit eligible positions
- Comprehensive medical, dental, vision, and life insurance benefits
- $500.00 referral bonuses
- Retirement: 403(b) plan with employer match available after 1 year of service
- Employee Discount Program
- Employee Assistance Program
- Short- and Long-Term disability plans
- Mileage (Travel) Reimbursement
- UKG Wallet
- Tuition Reimbursement
- Eligibility for Public Student Loan Forgiveness (PSLF)
- Paid Training including CPR, Mandt, Certified Medication Technician (CMT), and NADSP certification
- Parking is provided at our work sites
- Opportunities for advancement