What are the responsibilities and job description for the Community Living House Manager position at The Arc Baltimore?
Brief Description
At The Arc Baltimore, our House Managers play a vital role in supporting individuals with intellectual and developmental disabilities (I/DD) to live enriched, vibrant, and self-directed lives. DSPs empower the people we support to overcome challenges, build independence, and fully participate in the activities and experiences that matter most to them.
Our specialty is Life Design—championing each individual’s unique goals and aspirations. We are committed to designing lives that are vibrant, colorful, joyful, and rooted in purpose and belonging. This work is made possible by hiring exceptional Direct Support Professionals who lead with passion and dedication.
Who We Are
Founded in 1949, The Arc Baltimore has been a trusted and indispensable community resource for more than 75 years. We provide a comprehensive range of services, including employment training and support, day and residential services, family education and support, treatment foster care, assistive technology, respite services, public policy advocacy, and information and referrals.
The Arc Baltimore supports people with developmental disabilities to lead fulfilling lives with a sense of belonging, purpose, and meaningful relationships.
Our full-time and part-time employees deliver services in people’s homes, workplaces, day centers, and neighborhoods throughout the community.
Job Overview
The House Manager is responsible for carrying out the day-to-day functions in the house. This includes ensuring the well-being and safety of the people supported through person-centered approaches, supporting the residential staff in the home, and maintaining all logistics related to the home such as but not limited to appointment scheduling, staff coverage, and house maintenance requests.
Key Responsibilities
Ensure that people who receive services have opportunities to develop meaningful relationships in accordance with their person-centered plan and team input while \ensuring that the people who receive services have opportunities to develop membership in social groups and communities and receive assistance, modeling, coaching, and support in doing so.
Ensure that all services comply with COMAR, Center for Medicaid Services, and Board of Nursing regulations, accreditation standards, and The Arc Baltimore’s policies and procedures.
Report all incidents as required by the Office of Health Care Quality and The Arc Baltimore in the iCM system
Communicate with the clinical services department and supervisor for any emotional or mental health issues of supported individuals. Implement behavior support plans as required
As part of the Person-Centered Planning process, assist and document on progress being made towards the achievement of individual identified outcomes, goals, and strategies.
Ensure medical services for individuals who receive services are completed as required and as delegated by the nurse and physician.
Regularly check supported individuals prescribed medications and treatments to ensure there are updated orders, all orders are administered as prescribed, documented and monitored as outlined in the MTTP training from the Maryland Board of Nursing and delegating nurse.
In conjunction with the Community Living Coordinator, participant in the hiring process to include interviewing, training, coaching, managing, evaluating, supervising, and mentoring Direct Support Professionals.
Conduct, and document, one-on-one supervision meetings with staff at least once per quarter.
Coordinate training of all assigned staff on all individuals’ person-centered plan training checklist as necessary, with the Holistic Support Manager, on an annual basis when the new plan takes effect.
Conduct, and document, monthly house meetings that include staff and people who receive supports.
Work cooperatively with intra and external agency professionals and stakeholders to implement The Arc Baltimore’s mission, including supporting people who receive services in their employment aspirations.
Regularly communicate with family, friends, other service providers and advocates of the supported individuals in order to keep open lines of communication.
Use iCM to ensure accurate and timely input of all medical and PCP data, as well as updating other information pertinent to the individual.
Meet and communicate with the delegating nurse for the home to ensure all health and medical concerns are addressed. Review and sign all 45-day nursing reviews in iCM, and ensure all staff assigned to the home read and sign the 45-day nursing reviews.
Ensure that employees are scheduled for shifts as budgeted, that staff are using The Arc Baltimore’s time management system based on agency’s policies and procedures and monitor schedules to avoid excessive use of overtime.
Ensure all grocery and supply shopping is done for the home and provide all receipts for Impress and PEX on assigned dates provided by the finance department.
Ensure all staff assigned to the home have been properly oriented to the home, in accordance with the safety guidelines set forth for emergency preparedness
Ensure proper food purchases align with diets of the supported individuals.
Conduct and submit monthly site inspections in iCM and ensure follow up actions on identified issues are completed in a timely manner. This will include completing maintenance requests in iCM.
Ensure that The Arc Baltimore’s Community Living vehicles are inspected as required and ensure monthly vehicle logs are completed and turned in on schedule
Requirements
At The Arc Baltimore, our House Managers play a vital role in supporting individuals with intellectual and developmental disabilities (I/DD) to live enriched, vibrant, and self-directed lives. DSPs empower the people we support to overcome challenges, build independence, and fully participate in the activities and experiences that matter most to them.
Our specialty is Life Design—championing each individual’s unique goals and aspirations. We are committed to designing lives that are vibrant, colorful, joyful, and rooted in purpose and belonging. This work is made possible by hiring exceptional Direct Support Professionals who lead with passion and dedication.
Who We Are
Founded in 1949, The Arc Baltimore has been a trusted and indispensable community resource for more than 75 years. We provide a comprehensive range of services, including employment training and support, day and residential services, family education and support, treatment foster care, assistive technology, respite services, public policy advocacy, and information and referrals.
The Arc Baltimore supports people with developmental disabilities to lead fulfilling lives with a sense of belonging, purpose, and meaningful relationships.
Our full-time and part-time employees deliver services in people’s homes, workplaces, day centers, and neighborhoods throughout the community.
Job Overview
The House Manager is responsible for carrying out the day-to-day functions in the house. This includes ensuring the well-being and safety of the people supported through person-centered approaches, supporting the residential staff in the home, and maintaining all logistics related to the home such as but not limited to appointment scheduling, staff coverage, and house maintenance requests.
Key Responsibilities
Ensure that people who receive services have opportunities to develop meaningful relationships in accordance with their person-centered plan and team input while \ensuring that the people who receive services have opportunities to develop membership in social groups and communities and receive assistance, modeling, coaching, and support in doing so.
Ensure that all services comply with COMAR, Center for Medicaid Services, and Board of Nursing regulations, accreditation standards, and The Arc Baltimore’s policies and procedures.
Report all incidents as required by the Office of Health Care Quality and The Arc Baltimore in the iCM system
Communicate with the clinical services department and supervisor for any emotional or mental health issues of supported individuals. Implement behavior support plans as required
As part of the Person-Centered Planning process, assist and document on progress being made towards the achievement of individual identified outcomes, goals, and strategies.
Ensure medical services for individuals who receive services are completed as required and as delegated by the nurse and physician.
Regularly check supported individuals prescribed medications and treatments to ensure there are updated orders, all orders are administered as prescribed, documented and monitored as outlined in the MTTP training from the Maryland Board of Nursing and delegating nurse.
In conjunction with the Community Living Coordinator, participant in the hiring process to include interviewing, training, coaching, managing, evaluating, supervising, and mentoring Direct Support Professionals.
Conduct, and document, one-on-one supervision meetings with staff at least once per quarter.
Coordinate training of all assigned staff on all individuals’ person-centered plan training checklist as necessary, with the Holistic Support Manager, on an annual basis when the new plan takes effect.
Conduct, and document, monthly house meetings that include staff and people who receive supports.
Work cooperatively with intra and external agency professionals and stakeholders to implement The Arc Baltimore’s mission, including supporting people who receive services in their employment aspirations.
Regularly communicate with family, friends, other service providers and advocates of the supported individuals in order to keep open lines of communication.
Use iCM to ensure accurate and timely input of all medical and PCP data, as well as updating other information pertinent to the individual.
Meet and communicate with the delegating nurse for the home to ensure all health and medical concerns are addressed. Review and sign all 45-day nursing reviews in iCM, and ensure all staff assigned to the home read and sign the 45-day nursing reviews.
Ensure that employees are scheduled for shifts as budgeted, that staff are using The Arc Baltimore’s time management system based on agency’s policies and procedures and monitor schedules to avoid excessive use of overtime.
Ensure all grocery and supply shopping is done for the home and provide all receipts for Impress and PEX on assigned dates provided by the finance department.
Ensure all staff assigned to the home have been properly oriented to the home, in accordance with the safety guidelines set forth for emergency preparedness
Ensure proper food purchases align with diets of the supported individuals.
Conduct and submit monthly site inspections in iCM and ensure follow up actions on identified issues are completed in a timely manner. This will include completing maintenance requests in iCM.
Ensure that The Arc Baltimore’s Community Living vehicles are inspected as required and ensure monthly vehicle logs are completed and turned in on schedule
Requirements
- Must be at least 20 years of age.
- High school diploma or G.E.D required
- Must have at least 3 years of experience working with people with developmental disabilities
- Must maintain Certified Medication Technician (CMT) certification in accordance with Maryland Board of Nursing (MBON) guidelines.
- Valid driver’s license (not provisional) with a clean driving record.
- Must be able to transport people supported as needed and meet the agency's driving requirements
- Generous paid-time-off for benefit eligible positions
- Comprehensive medical, dental, vision, and life insurance benefits for eligible positions
- $500.00 referral bonuses
- Retirement: 403(b) plan with employer match available after 1 year of service and Roth IRA
- Employee Discount Program
- Employee Assistance Program
- Short- and Long-Term disability plans
- Mileage (Travel) Reimbursement
- Tuition Reimbursement
- Eligibility for Public Student Loan Forgiveness (PSLF)
- Paid Training including CPR, Mandt, Certified Medication Technician (CMT), and NADSP certification
- Parking is provided at our work sites