Day Services Attendance Specialist (Homeland)

Brief Description

The Lead Day Services Specialist (LDSS) is responsible for auditing program’s attendance records and Care Tracker entries within the iCM database, while also leading community-based activities and providing direct support and advocacy.

The LDSS ensures that each person’s experience in the program promotes maximum community participation, social inclusion, and increased independence. This includes planning and facilitating meaningful activities based on personal interests. The role also involves frequent interaction with families, colleagues, and other members of the person’s support team, both internal and external to The Arc Baltimore.

Our Mission

The Arc Baltimore supports people with developmental disabilities to lead fulfilling lives with a sense of belonging, purpose, and meaningful relationships.

Who We Are

Since 1949, The Arc Baltimore has been an indispensable resource, providing employment training and support, day and residential services, family support and education, treatment foster care, assistive technology services, respite care, public policy advocacy, and information and referrals.

The Arc Baltimore’s employees will provide services at people's homes, places of employment, day centers, and neighborhoods.

What We Offer

A generous benefits package including:

• 8 Holidays, 15 Vacation days, 9 Sick and Safe Leave days
• Single and family medical, dental, and vision coverage
• Health and Dependent Care Flexible Spending Accounts (FSAs)
• Voluntary Accident and Hospital Indemnity insurance
• Short-Term Disability (STD) and Long-Term Disability (LTD)
• Life insurance (Employee, Spouse, Children)
• 403(b) plan with employer match available after 1 year
• Employee Assistance Program (EAP) and Health and Wellness package
• Legal Assistance and Pet plans
• Tuition Reimbursement
• Employee Discount Program
  
  

Job Responsibilities

• Daily, review attendance and care tracker entries within the iCM database to identify missing, inaccurate or insufficient entries related to compliance with billing requirements.
• Document and communicate thorough summaries of attendance and care tracker corrections to ensure that DSPs correct deficiencies. Provide guidance and support to DSPs with completion of corrections as needed so corrections can be made within 24 hours.
• Provide feedback to the center manager and program assistant on status of attendance review. Initiate the initial step in the attendance review process by marking attendance as “Done” and meets compliance requirement.
• Collaborate with internal departments (Training, Compliance, Finance, etc.) to ensure that DSP’s have the tools, resources and knowledge to be proficient in properly documenting services.
• Identify service documentation process improvement opportunities and make recommendations to Center Manager as appropriate.
• Attend and participate in LTSS billing meetings as scheduled.
• Support people to lead fulfilling lives with a sense of belonging, purpose, and meaningful relationships.
• Ensure all supported people are treated with dignity and respect.
• Perform other duties as assigned by supervisor. A small percentage of this role may involve providing direct support to people participating in Day Services activities. This may include assisting with personal care and transporting people supported using an agency or personal vehicle.
  
  

Qualifications

Required:

• High School Diploma/GED
• Must be independent and self-directed
• Must be at least 20 years of age
• Valid Maryland driver’s license, clean driving record and three(3) or more years of driving experience
  
  

Preferred

• Two (2) or more years of experience working with adults with developmental disabilities preferred
  
  

Knowledge, Skills And Abilities

• Excellent oral and written communication skills
• Outstanding organizational and time management skills necessary
• Must work effectively within a team environment
• Must be proficient with computer skills and Microsoft Office
• Must be proficient in iCM
  
  

Working Conditions

• Position requires frequent standing, walking and sitting\
• Driving and transporting people receiving services may be required in this position
• The hours of operation for the position are Monday–Friday, 8:00-4:00pm.
• Schedule flexibility may be required based on business needs
• Some lifting up to 50lbs
• Must be available by use of a personal cell phone
  
  

The Arc Baltimore provides Equal Employment Opportunities (EEO) and is committed to a workplace free of discrimination and harassment based on race, color, religion, age, gender, sex, pregnancy, national origin, disability, height, weight, gender identity, marital status, military status, sexual orientation, veteran status, genetic information, or any other characteristic protected by law. We welcome everyone interested in our mission to join us. If you require accommodation during the application process, please contact us and we will make every effort to meet your needs.