Contracts Division Manager

The Contracts Division Manager oversees all policing (outdoor custodial) efforts for our contract customers and supported workforce. Manages contract requirements, staff, supported workers, and DDA’s program requirements to ensure effective and efficient service delivery to customers, while providing a work environment that enables individuals with disabilities to be prepared to be employed in a community job.

Our Mission

The Arc Baltimore supports people with developmental disabilities to lead fulfilling lives with a sense of belonging, purpose, and meaningful relationships.

Who We Are

Since 1949, The Arc Baltimore has been an indispensable resource, providing employment training and support, day and residential services, family support and education, treatment foster care, assistive technology services, respite care, public policy advocacy, and information and referrals.

The Arc Baltimore’s full and part-time employees provide services at people's homes, places of employment, day centers, and neighborhoods.

What We Offer

A generous benefits package including:

• 8 Holidays, 17 Vacation days, 9 Sick and Safe Leave days
• Single and family medical, dental, and vision coverage
• Health and Dependent Care Flexible Spending Accounts (FSAs)
• Voluntary Accident and Hospital Indemnity insurance
• Short-Term Disability (STD) and Long-Term Disability (LTD)
• Life insurance (Employee, Spouse, Children)
• 403(b) plan with employer match available after 1 year
• Employee Assistance Program (EAP) and Health and Wellness package
• Legal Assistance and Pet plans
• Tuition Reimbursement
• Employee Discount Program

Job Responsibilities

• Responsible for ensuring that the Supported Worker’s rights and dignity are protected and that they have maximum opportunities to fully participate as a member of the Policing Department.
• Schedule crews for MTA policing duties. Assign Supported Workers for appropriate placement on crews.
• Assist with hiring and provide Policing Department orientation for new staff.
• Develop and implement training for staff and workers, including in-field training, refinement, and implementation of best practices.
• Ensure that staff and workers are properly supervised and equipped to provide superior policing services for all customers.
• At least 50% of work hours are to be spent in the field inspecting contract sites (where all work occurs) for quality assurance, meeting with crews and developing relationships with customers to ensure excellent outcomes.
• Interface with HSMs and other support staff to insure that Supported Workers have whatever support necessary to be successful employees, as they prepare for community employment.
• Monitor or complete all required documentation required of staff including but not limited to: ICM entries, work orders, vehicle reports and incident reports.
• Perform staff evaluations annually and provide continual performance feedback for staff throughout the year.
• Manage electronic timekeeping records (Kronos), for all Workers and staff employees, ensuring accurate payroll submission.
• Manage and monitor the MTA’s mobile data tracking system.
• Complete all agency required training for position.
• Perform other duties as assigned by supervisor.
• Ensure monthly vehicle logs are completed and turned in on schedule
• Other duties as assigned

Qualifications

Required:

• Must be at least 21 years of age.
• High school diploma or G.E.D required.
• Two to three years’ supervisory and management experience required.
• Valid MD driver’s license (not provisional) with a clean driving record. Able to meet the agency’s driving requirements. Must have reliable transportation.
• Attend all meetings and trainings as required

Preferred:

• Associate or bachelor’s degree preferred.
• 1 to 3 years of contracts management experience
• 3 years of experience working with people with developmental disabilities.

Knowledge, Skills and Abilities

• Excellent oral and written communication skills required.
• Intermediate computer skills. Proficient in Microsoft Office Suite
• Outstanding organizational and time management skills necessary.
• Must work effectively within a team environment.

Working Conditions

• Hours are typically 7am-3pm Monday through Friday, although flexibility is required.
• Some limited snow removal duty may be required.
• Working outdoors in all conditions is required.
• Some lifting up to 50 lbs.
• Must be available by use of a personal cell phone.

The Arc Baltimore provides Equal Employment Opportunities (EEO) and is committed to a workplace free of discrimination and harassment based on race, color, religion, age, gender, sex, pregnancy, national origin, disability, height, weight, gender identity, marital status, military status, sexual orientation, veteran status, genetic information, or any other characteristic protected by law. We welcome everyone interested in our mission to join us. If you require accommodation during the application process, please contact us and we will make every effort to meet your needs.