What are the responsibilities and job description for the IT Service Technician position at The AME Group?
Description
Welcome to The AME Group – Where People Power Progress
At The AME Group, every employee helps define who we are. For over 40 years, we’ve built a thriving, people-first culture rooted in innovation, collaboration, and purpose. As one of the nation’s leading Managed IT Service Providers, we empower businesses through technology while investing in the growth and well-being of our team. With a commitment to shared success, and continuous learning, we don’t just adapt to change — we drive it. Join a company where your voice matters, your work makes an impact, and your future is a shared journey.
What We Offer:
- Competitive salary and benefits package.
- Opportunities for professional growth and development.
- Collaborative and supportive work environment.
Position Summary
The IT Technician is responsible for diagnosing, troubleshooting, and resolving hardware, software, and network issues for Windows-based computers and servers. This role is on-site at the client location. Provides assistance and training to users as needed to ensure they can operate system effectively. On-call as needed to assist with issues, outages and other items. Attends staff meetings, takes notes on IT related issues and works with AME or follows up on items.
Key Responsibilities
- Focal point for on-site IT related issues, tracks issues, and provides updates to staff; project oversight of all items IT related.
- Diagnose and repair Windows desktops, laptops, and servers (Windows Server 2022/2025)
- Perform routine maintenance including updates, patching, and system health checks
- Manage printers and lease agreements with vendors for printers, copiers, other devices
- Troubleshoot network connectivity, Active Directory, and Microsoft 365 issues
- Respond to support tickets and provide timely resolution to end-user issues
- Install, configure, and deploy hardware, software, and peripherals.
- Document all service activity, solutions, and client interactions in the ticketing and documentation systems
- Assist with onboarding/offboarding of users and devices
- Manage on site PBX and telecommunication systems.
- Support cybersecurity best practices including endpoint protection
- Interact with Site employees and residents
- Audio and Visual support with projectors, large screen systems, sound systems.
Location: Baton Rouge, LA
Schedule: Monday – Friday, 8:30 AM – 5:00 PM
Employment Type: Full-time
Availability: Immediate
Requirements
What We Are Looking For:
- 3 years of experience in IT support or a similar technical role
- Strong working knowledge of Windows 11 and working with servers
- Familiarity with Active Directory, DNS, DHCP, and Group Policies.
- Mid level networking knowledge (TCP/IP, VPNs, switches, Wi-Fi)
- Excellent problem-solving and documentation skills
- Excellent communication and people skills
- Valid driver's license
Preferred:
- CompTIA A , Network , or Microsoft certification
- Experience with Microsoft 365 administration
- Bachelor of Science with a concentration in Information Technology
Physical Requirements
- Ability to lift and move computer equipment up to 50 lbs.
- Reliable transportation for on-site client visits
- Able walk all over the campus and stand for long periods.
Salary
Based on experience and training.