What are the responsibilities and job description for the Managed Services Technician position at Mobius Internet IT and Communications?
Managed Services Technician
Full-time · Baton Rouge, LA · On-site / Hybrid
NOW HIRING mobiusit.co/careers How we work: At Mobius, we build systems — not dependencies. This role isn't supervised minute-to-minute. You'll own a ticket queue, follow documented runbooks, and deliver consistent results without needing someone to check your work. If you thrive with clear expectations and the freedom to execute, you'll love it here.
T H E R O L E
You are the face of Mobius for our SMB clients. You resolve issues, document what you did, and leave every environment better than you found it. You follow the process — and when the process is missing, you write it. Your work is measured by outcomes, not hours.
S C O R E C A R D — W H A T W I N N I N G L O O K S L I K E
< 4 hours First response on P1/P2 tickets
90% Tickets closed with resolution notes
≥ 8/10 Client satisfaction score
2 Runbooks authored or updated monthly
K E Y R E S P O N S I B I L I T I E S
Ticket ownership — own assigned tickets from open to close; every closure includes a clientreadable resolution note
Runbook adherence & authorship — follow documented SOPs; when a runbook is missing, write it before you close the ticket
Endpoint & infrastructure support — Windows/Mac workstations, Microsoft 365, Entra ID, networking (DNS, DHCP, VLANs), printers, AV
Hosted VoIP & connectivity support — Mobius-hosted PBXware clients, SIP device configuration, internet troubleshooting (fiber and fixed wireless)
Proactive escalation — escalate before a client notices, hand off early with full context already documented
Client communication — update clients at defined intervals without being prompted; you set expectations, you meet them
R E Q U I R E D S K I L L S
2 years in a help desk or field tech role
Windows 10/11, Microsoft 365, Active Directory / Entra ID B O N U S S K I L L S
VoIP / SIP / PBXware experience
cPanel, WordPress, or web hosting support
TCP/IP networking fundamentals (DNS, DHCP, VLANs)
Remote support tools (RustDesk, RMM, TeamViewer)
Strong written communication — tickets, emails, client notes
PSA ticketing discipline (SuperOps or similar)
Valid driver's license and reliable transportation
Microsft365/Google Workspace administration
Intune or Jamf MDM
CompTIA A , Network , or Microsoft certifications
Experience in an MSP (multi-client) environment
Scripting basics (PowerShell, bash) O U R O P E R A T I N G P R I N C I P L E S
Process over heroics — follow the runbook, improve the runbook, don't wing it
Full transparency — tickets are your paper trail; if it's not in the PSA, it didn't happen
Proactive, not reactive — spot problems before clients call and report them before they escalate
Own your results — your scorecard is visible to the team; you know if you're winning
C O M P E N S A T I O N & B E N E F I T S
Competitive hourly rate or salary — based on experience
Paid certifications and training (CompTIA, Microsoft, vendor certs)
Performance bonus tied to scorecard outcomes
Flexible schedule once trust is established
Small, focused team — no bureaucracy, no drama
Ready to Apply?
Send your résumé and a one-paragraph answer: describe a time you fixed a recurring problem by building a process, not just solving the ticket. careers@mobiusit.co · mobiusit.co/careers
Pay: From $16.00 per hour
Expected hours: No more than 40.0 per week
Benefits:
- Paid time off
Work Location: In person
Salary : $16