What are the responsibilities and job description for the IT Support Specialist position at The Ambrose School?
Work within a private school district supporting IT systems for Teachers and Staff. Work as part of the team supporting the building systems throughout the facility. Work on-campus from 7am to 4pm daily. Provide on-call emergency IT support after business hours, holidays and weekends as required.
Develop and manage professional working relationships with school personnel and staff of affiliated organizations working within the school facility. Respond to requests for technical assistance in person, via phone, and electronically, based on urgency. Listen well and share knowledge respectfully with all personnel. Maintain a calm and approachable demeanor at all times.
Work independently with limited supervision to support those systems that fall within the IT Job Duties. Perform all work with full transparency and technical accountability to the Operations Director.
IT Job Duties may include but are not limited to the following:
Install and maintain Chromebooks, Windows devices, MAC devices and various Mobile and peripheral devices.
Provide technical support to school personnel. Diagnose, research, and resolve issues on software applications, online services, wired and wireless connectivity, peripheral devices, printing and networking.
Provide proactive end user support and documentation (Knowledgebase Articles) to school personnel regarding common IT problems and solutions.
Handle daily technical support of wired and wireless data networks, file storage on NAS, printing systems and server management including user policies and credentials.
Be highly security conscious. Continuously self educate and implement cybersecurity best practices to protect the organizations’ IT Assets.
Monitor critical infrastructure and cybersecurity firewall systems supporting the school facility.
Provide proactive end user support and documentation (Knowledgebase Articles) to school personnel regarding cybersecurity policies, analysis of possible cyber threats and take appropriate actions to protect from cybersecurity threats.
Provide technical support to non-technical staff that administer user account setup and password changes.
Provide support and application provisioning related to Windows Domains and the Google Workspace platform.
Support software for the Library and Bell system and hardware related to Clocks, Bell Announcement systems and Telephone systems.
Support devices on the network including IP Addressing, DNS and DHCP assignments.
Other duties as assigned.
Qualifications:
Associate degree in Computer Science, Information Systems or related field, or equivalent work experience.
One year experience in customer service role providing technical support.
IT-related certifications preferred (CompTIA A , Network , Server , CCNA or Microsoft).
Above average troubleshooting skills.
Excellent interpersonal and communication skills.
Self-motivated and curious with a good aptitude to ask questions and continuously grow in skills and knowledge.
Must be able to affirm our statement of faith.
Excellent organizational skills and attention to detail.
Job Type: Full-time
Pay: From $50,000.00 per year
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Work Location: In person
Salary : $50,000