What are the responsibilities and job description for the IT Support Specialist position at Clearwater Analytics?
Job Summary:
We’re looking for a curious, service-minded IT Support Specialist to join our Boise team. You’ll be the first point of contact for 700 employees where you will be troubleshooting day-to-day tech issues, setting up equipment, and keeping things running smoothly. This is a great opportunity for someone who wants hands-on experience across hardware, Microsoft 365, and device management in a fast-paced environment.
What You’ll Do
End-User Support
We’re looking for a curious, service-minded IT Support Specialist to join our Boise team. You’ll be the first point of contact for 700 employees where you will be troubleshooting day-to-day tech issues, setting up equipment, and keeping things running smoothly. This is a great opportunity for someone who wants hands-on experience across hardware, Microsoft 365, and device management in a fast-paced environment.
What You’ll Do
End-User Support
- Respond to help desk tickets and walk-up requests from office employees
- Troubleshoot hardware and software issues across Windows and macOS devices
- Escalate complex issues to senior team members and follow through to resolution
- Keep users and management informed on ticket status
- Image, configure, and deploy laptops and workstations for new hires
- Perform basic hardware repairs (RAM, hard drives, peripherals)
- Unbox, inventory, and asset-tag incoming equipment
- Set up displays, AV equipment, and standing desks
- Onboard devices using Windows Autopilot and Microsoft Intune
- Manage user accounts in Active Directory and Azure AD/Entra ID (password resets, unlocks, group membership)
- Support basic Exchange/M365 tasks like shared mailboxes and distribution lists
- Keep knowledge base articles and SOPs accurate and up to date
- Document recurring issues and contribute to process improvements
- 1–2 years of experience in IT support, help desk, or a related role (internships and coursework count!)
- Familiarity with Windows 10/11, MAC OS, and Microsoft 365 (Outlook, Teams, SharePoint)
- Basic understanding of Active Directory, Azure / Entra ID and user account management
- Comfortable setting up and troubleshooting hardware
- Strong communication skills and a customer-first attitude
- Organized, reliable, and able to juggle multiple requests
- Ability to lift up to 50 lbs
- CompTIA A or working toward it
- Exposure to Intune, Autopilot, or Jamf
- Any scripting or command-line experience (PowerShell, Terminal)
- Degree or diploma in IT, Computer Science, or a related field — OR equivalent hands-on experience or certifications
- Competitive medical, dental, vision, and life insurance
- 401(k) with company match RSUs
- Work from anywhere 3 weeks per year
- Maternity and paternity leave
- PTO Volunteer Time Off