Jewelry Marketplace Operations Coordinator

Jewelry Marketplace Operations Coordinator

Location: 11 Penns Trail, Suite 400, Newtown, PA, 18940 (On-site, Full-time)

Hours: M–F 9am–5pm ET

Pay: $20–$25/hour based on experience 

About The Alloy Market

The Alloy Market is building the most trusted marketplace for pre-loved gold jewelry.

Our mission is to create financial opportunity through the fair and transparent exchange of gold, jewelry, and other precious metals. Every day, we help customers unlock the value of the jewelry they no longer wear while giving those same pieces a second life through our growing Marketplace.

As one of the fastest-growing startups in the industry, we’re building a technology-enabled business that combines operational excellence, data-driven decision-making, and an exceptional client experience to modernize an industry that has remained largely unchanged for decades.

About the Role

We’re looking for a dependable, detail-oriented Jewelry Marketplace Operations Coordinator to support our growing e-comm marketplace and fulfillment operations. You’ll work closely with the Director of Marketplace to keep the jewelry resale program running smoothly, from tagging and cataloging new jewelry inventory and posting inventory on online marketplaces for sale, to supporting live shows, coordinating fulfillment, and ensuring resale-ready items move accurately through Alloy’s process.

This is a hands-on, process-driven role ideal for someone who thrives on structure, enjoys working with jewelry, and can multitask across operational and logistical functions. You’ll play a key part in making sure every item that enters or leaves Alloy is properly tracked, represented, and fulfilled with care.

Because this role involves handling valuable items and working in a fast-paced, high-accountability environment, trust, precision, and follow-through are essential. Flexibility and the willingness to take on other duties as assigned is key.

What You’ll Do

Jewelry Marketplace Operations & Inventory Management (Primary)

• Support the full lifecycle of Alloy’s jewelry resale program, from intake to fulfillment.
• Tag, label, and inventory jewelry (including identifying chain link type, gemstone type, and other jewelry-specific attributes) according to Alloy’s resale SOPs and categorization systems.
• Maintain organization and tracking for all resale inventory across platforms and storage areas.
• Check items out and back in for live resellers, ensuring accurate recordkeeping and accountability.
• Photograph and list items for resale platforms (e.g., eBay, Poshmark, Whatnot) as needed.
• Other duties as assigned.

Fulfillment & Logistics

• Package and ship sold items promptly and accurately.
• Assist in coordinating product flow between Alloy’s resale room, operations area, and live sale zones.

Customer Service & Live Show Support

• Respond to customer messages and inquiries on resale platforms (e.g., eBay).
• Assist live show hosts and operators with product handoffs, labeling, and time-sensitive tasks during broadcasts.
• Help organize post-show reconciliation and ensure inventory is correctly updated afterward.

What We’re Looking For

• Knowledgeable, Trustworthy & Reliable: You come in with a solid base knowledge of jewelry, you’ll handle high-value items daily and your discretion and integrity are critical.
• Detail-Oriented: You take pride in accuracy and organization, from labeling to shipping to updating logs.
• Process-Focused: You follow SOPs closely and help improve workflows as the resale program scales.
• Team-Oriented: You work seamlessly with the team, supporting each other to meet resale goals.
• Customer-Minded: You’re comfortable communicating clearly and professionally with buyers and clients online.
• Energetic & Adaptive: You enjoy a fast-paced environment and are ready to jump in where needed.
• Tech-Savvy: Comfortable using spreadsheets, listing tools, and e-commerce platforms like eBay or Poshmark.

Qualifications

• High school diploma, GED, or equivalent required.
• Prior experience in jewelry is required (minimum 1 year) and GIA coursework preferred.
• Experience with retail handling, e-commerce, or fulfillment operations appreciated.
• Strong organizational and time-management skills.
• Excellent communication skills, both written and verbal.
• Proficiency with Microsoft Office Suite and basic e-commerce tools.
• Must pass a background check due to handling of high-value inventory.

Why Join Us?

• Growth Opportunity: Join Alloy’s resale program during a key growth phase and help shape its future.
• Work with Fine Jewelry: Hands-on experience with diverse jewelry pieces and precious metals.
• Strong Team Culture: Collaborative, transparent environment with a shared sense of purpose.
• Performance-Based Pay: Opportunity for bonuses tied to company and individual performance.
• Mission-Driven Company: Ethical, client-first approach rooted in transparency and trust.
• Long-Term Stability: Secure, full-time role in a company investing in its people.

Benefits

• Full-time position with competitive compensation based on experience.
• 5 paid sick days 15 days unpaid time off 11 company holidays.
• Healthcare and dental coverage (vision optional).
• Employee discount on marketplace jewelry.