What are the responsibilities and job description for the Ward Clerk position at The Alfred Foundation?
Bayside Health
Bayside Health is a public health service delivering high-quality care across every stage of life for close to 1.2 million people living in metropolitan Melbourne, the Mornington Peninsula, Koo Wee Rup, Bass Coast and Southern Gippsland. We have more than 15 main sites, including hospitals, centres and clinics that provide comprehensive care from welcoming newborns to supporting older people and a full range of services in between. More than 22,000 dedicated staff are focused on providing exceptional, equitable, and locally connected care through shared expertise, compassion, and a commitment to continuous growth. Education and training are central to staff development as we encourage all employees to strive and thrive. Bayside Health was formed following the merger of Alfred Health, Bass Coast Health, Gippsland Southern Health Service, Kooweerup Regional Health Service and Peninsula Health on 1 January 2026.
This is an incredible opportunity to join a fantastic team in a recently redeveloped Emergency Department. We treat patients who are suffering from serious illness or injury that could lead to severe complications if medical treatment is not received quickly. We strive to ensure all patients receive timely, high-quality care and receive prompt, upfront assessment by the most senior doctor available to minimise the time spent waiting.
The Role
The Emergency and Trauma Centre Ward Clerk position is a key role in registering, admitting and discharging all patients who attend the Emergency and Trauma Centre and the Virtual ED.
You will be responsible for the coordination of communication, patient services and clerical functions as directed by the Associate Director of Emergency Nursing. Your goal is to promote and maintain good customer relations with patients, visitors, and other hospital staff.
Skills And Qualifications Required
You will have outstanding interpersonal and customer relation skills to appropriately work with members of the public and a variety of health professionals. Experience with managing telephones and reception are essential. Excellent clerical and computer skills and the ability to multi-task are core skills required.
Completion of a medical terminology course or experience working with medical terminology would be favourable.
Staff Benefits
If applicable, please specify specific requirements that you require in your cover letter or CV.
For further queries, please contact Sarah Phan, ETC Clerical Team Leader - s.phan@alfred.org.au
Applications close 11pm AEST, Sunday 16th August 2026.
Please note in your application which position you are applying for.
We embrace diversity and strive to have a workforce that reflects the communities we serve. We actively encourage applications from Aboriginal and Torres Strait Islander people, people with disability, and people of all genders, sexualities, and cultural backgrounds.
If you require adjustments to the recruitment and selection process, or require an alternative format to any of the application materials, please don’t hesitate to get in touch with the contact person listed on this ad.
In accordance with the Health Services Amendment (Mandatory Vaccination of Healthcare Workers) Act 2020, health care workers in Category A or B roles (as determined by the department’s risk ratings) are required to be vaccinated against influenza or hold an acceptable medical exemption.
Bayside Health is a public health service delivering high-quality care across every stage of life for close to 1.2 million people living in metropolitan Melbourne, the Mornington Peninsula, Koo Wee Rup, Bass Coast and Southern Gippsland. We have more than 15 main sites, including hospitals, centres and clinics that provide comprehensive care from welcoming newborns to supporting older people and a full range of services in between. More than 22,000 dedicated staff are focused on providing exceptional, equitable, and locally connected care through shared expertise, compassion, and a commitment to continuous growth. Education and training are central to staff development as we encourage all employees to strive and thrive. Bayside Health was formed following the merger of Alfred Health, Bass Coast Health, Gippsland Southern Health Service, Kooweerup Regional Health Service and Peninsula Health on 1 January 2026.
- Permanent part time (0.6 - 0.9 EFT)
- Must be available to work a range of shifts, including weekends and night duty
- Managers and Administrative Worker Grade 1 Level 1 (HS1)
- Alfred Health location
- 2 positions available. 1 x rotating shift worker (days and nights) and 1 x permanent night duty
This is an incredible opportunity to join a fantastic team in a recently redeveloped Emergency Department. We treat patients who are suffering from serious illness or injury that could lead to severe complications if medical treatment is not received quickly. We strive to ensure all patients receive timely, high-quality care and receive prompt, upfront assessment by the most senior doctor available to minimise the time spent waiting.
The Role
The Emergency and Trauma Centre Ward Clerk position is a key role in registering, admitting and discharging all patients who attend the Emergency and Trauma Centre and the Virtual ED.
You will be responsible for the coordination of communication, patient services and clerical functions as directed by the Associate Director of Emergency Nursing. Your goal is to promote and maintain good customer relations with patients, visitors, and other hospital staff.
Skills And Qualifications Required
You will have outstanding interpersonal and customer relation skills to appropriately work with members of the public and a variety of health professionals. Experience with managing telephones and reception are essential. Excellent clerical and computer skills and the ability to multi-task are core skills required.
Completion of a medical terminology course or experience working with medical terminology would be favourable.
Staff Benefits
- Salary packaging & novated leasing through Maxxia
- Onsite car & bike parking opportunities, deducted pre-tax!! (limited availability)
- Fantastic onsite fitness facilities at The Alfred through ProSport health and fitness
- Childcare services at The Alfred managed by KU Children’s Services
If applicable, please specify specific requirements that you require in your cover letter or CV.
For further queries, please contact Sarah Phan, ETC Clerical Team Leader - s.phan@alfred.org.au
Applications close 11pm AEST, Sunday 16th August 2026.
Please note in your application which position you are applying for.
We embrace diversity and strive to have a workforce that reflects the communities we serve. We actively encourage applications from Aboriginal and Torres Strait Islander people, people with disability, and people of all genders, sexualities, and cultural backgrounds.
If you require adjustments to the recruitment and selection process, or require an alternative format to any of the application materials, please don’t hesitate to get in touch with the contact person listed on this ad.
In accordance with the Health Services Amendment (Mandatory Vaccination of Healthcare Workers) Act 2020, health care workers in Category A or B roles (as determined by the department’s risk ratings) are required to be vaccinated against influenza or hold an acceptable medical exemption.