What are the responsibilities and job description for the Customer Service Representative position at The Advertising Checking Bureau, Inc.?
POSITION SUMMARY
Our customer service team members are responsible for providing outstanding customer service to clients and customers via telephone and email; and processing claims by comparing them to client requirements. We ensure compliance with client program specifications and ACB policies and procedures.
ESSENTIAL RESPONSIBILITIES
- Research and resolve client inquires and communications to ensure clients receive timely, efficient and accurate service.
- Audit advertising and incentive claims.
- Provide suggestions to improve area operations, efficiency and service.
- Taking up to 25 phone calls on daily basis.
QUALIFICATIONS
- High School Diploma or equivalent certificate.
- PC knowledge, including Microsoft Office products: Outlook, Word and Excel.
- A minimum of 1 year work experience is desired.
- Previous experience as a customer service representative (CSR) or clerical production environment is preferred.
- Strong organizational and time management skills are needed to manage multiple tasks/priorities.
Salary : $17 - $18