Talent Acquisition Specialist

The 20 LLC is a premier Managed Service Provider delivering enterprise-class IT services to businesses nationwide. We specialize in supporting organizations across a wide range of industries - including legal, financial, healthcare, and more - by providing secure, scalable, and reliable technology solutions. Our team is passionate about helping clients thrive through proactive support, strategic IT guidance, and cutting-edge infrastructure.

We're looking for a driven Talent Acquisition Specialist who thrives on finding exceptional talent and creating meaningful connections. In this role, you'll partner with leaders across the organization to attract, engage, and hire top performers while helping shape the strategies that support our continued growth. If you're energized by making an impact, influencing hiring decisions, and helping great people find the right opportunity, this could be the role for you.

Key Responsibilities:

Strategic Talent Partnership

• Partner with executive leadership and hiring managers to develop workforce planning and hiring strategies aligned with organizational objectives.

• Maintain a strong understanding of MSP service offerings, technical career paths, and industry certifications to effectively assess candidates for technical and operational roles.

• Serve as a trusted advisor regarding talent availability, compensation trends, recruiting best practices, and labor market conditions.

• Forecast hiring needs and proactively develop pipelines to support future growth initiatives.

Full Recruitment Lifecycle Management

• Lead recruitment activities from requisition intake through onboarding.

• Source, screen, interview, evaluate, and present qualified candidates.

• Coordinate interview processes and facilitate hiring decisions.

• Manage offer development, negotiation, and candidate closing activities.

Candidate Experience and Employer Brand

• Deliver an exceptional candidate experience throughout the hiring process.

• Promote and strengthen employer branding through social media, networking, referrals, and industry engagement.

• Develop relationships with active and passive talent communities.

Hiring Manager Enablement

• Coach hiring managers on interviewing techniques, selection practices, and recruitment best practices.

• Provide market intelligence and hiring recommendations.

• Ensure consistent and compliant hiring practices across the organization.

Recruitment Analytics and Operations

• Monitor recruiting KPIs including time-to-fill, source effectiveness, pipeline health, and offer acceptance rates.

• Provide regular reporting and recommendations to leadership.

• Optimize ATS workflows and recruiting technologies to improve efficiency and reporting accuracy.

Onboarding and Talent Integration

• Partner with HR and department leaders to ensure successful onboarding and integration of new hires.

• Support retention by aligning candidate expectations with organizational realities.

Qualifications:

• Bachelor's degree in Human Resources, Business Administration, or a related field, or equivalent professional experience.

• Experience managing the full recruitment lifecycle, including sourcing, screening, interviewing, offer negotiation, and onboarding support.

• Experience recruiting for technical roles, including infrastructure, cloud, cybersecurity, networking, and service delivery positions.

• Experience recruiting within a Managed Services Provider (MSP) environment strongly preferred.

• Ability to evaluate candidates for technical capabilities and key MSP success factors, including customer service, communication, documentation, adaptability, and SLA-driven work environments.

• Working knowledge of Microsoft 365, Azure, cybersecurity, networking, and other technologies commonly supported by MSPs strongly preferred.

• Strong communication, influencing, relationship-building, and stakeholder management skills.

• Proficiency with Applicant Tracking Systems (ATS), sourcing tools, and other recruitment technologies.

• Knowledge of talent acquisition best practices, workforce planning, employment laws, and talent strategy.

• Ability to balance strategic initiatives with high-volume, day-to-day recruiting activities.

• Strong analytical skills with experience using recruiting metrics and reporting to drive decision-making.

Benefits:

• Comprehensive benefits, including medical, dental, vision, supplemental coverage, plus HSA/FSA options

• Competitive 401(k) participation with up to 4% contribution match

• Certification reimbursement to support your continued development

• Meaningful opportunities for advancement within a growing organization

• A culture built on drive, accountability, collaboration, and excellence

The statements contained in this job description are intended to describe the general nature and level of work being performed by associates assigned to the job. They are not intended to be interpreted as an exhaustive list of all responsibilities, duties, and skills required of the individual(s) holding this position.