What are the responsibilities and job description for the IT Helpdesk Technician position at Tharp Consulting?
Role: IT Help Desk Technician – Entry Level
Responsibilities
Responsibilities
- Serve as the first point of contact for staff technical issues via phone, tickets, and walk-ins
- Troubleshoot and resolve hardware, software, and connectivity problems
- Configure and prepare computers, printers, phones, and equipment
- Reset passwords, manage user accounts, and support Microsoft 365 applications
- Escalate complex issues with detailed notes and keep tickets up-to-date
- Provide friendly, clear support to staff with varied technical skills
- 0–2 years in IT support, help desk, or customer service
- Comfortable on the phone and troubleshooting Windows and Microsoft 365
- Reliable, organized, and an effective communicator
- Patient, professional, eager to learn, with a strong sense of dependability
- A certification or similar is a plus but not required