What are the responsibilities and job description for the Banking Center Operations Coordinator position at Tharp Consulting?
Role Summary
This position involves supervising and supporting tellers to deliver exceptional customer service while ensuring operational efficiency, compliance, and risk management. Key responsibilities include overseeing cash operations, processing transactions accurately, managing access controls, and maintaining security protocols.
Leading client experience efforts by resolving issues promptly and supporting transactional processes to minimize wait times is essential. The role also focuses on sales activities through cross-selling and product referrals, enhancing client relationships.
Team management duties encompass scheduling, coaching, performance evaluations, training, and fostering effective communication to promote sales and service excellence.
Qualifications include a high school diploma or GED (bachelor’s preferred) with 2-5 years of experience or equivalent. Proficiency in Microsoft Office is required. No specific licenses are mandated. The role demands strong leadership, operational, and customer service skills to meet banking objectives.
This position involves supervising and supporting tellers to deliver exceptional customer service while ensuring operational efficiency, compliance, and risk management. Key responsibilities include overseeing cash operations, processing transactions accurately, managing access controls, and maintaining security protocols.
Leading client experience efforts by resolving issues promptly and supporting transactional processes to minimize wait times is essential. The role also focuses on sales activities through cross-selling and product referrals, enhancing client relationships.
Team management duties encompass scheduling, coaching, performance evaluations, training, and fostering effective communication to promote sales and service excellence.
Qualifications include a high school diploma or GED (bachelor’s preferred) with 2-5 years of experience or equivalent. Proficiency in Microsoft Office is required. No specific licenses are mandated. The role demands strong leadership, operational, and customer service skills to meet banking objectives.