IT Infrastructure Supervisor

Description

Position Summary

The IT Infrastructure Supervisor will oversee and manage the projects and team who maintains the company’s IT server, network, security and domain infrastructure. A priority will be placed on Azure and M365 infrastructure, server and application upgrades, domain and Active Directory maintenance, external / internal DNS and SSL Certificate deployment and configuration, security patches for servers and infrastructure, and ensuring IT environments are available 24/7.This includes creating and deploying group policy, configuring, and testing backups for disk and virtual machines, deploying Azure virtual servers for hosted applications and Windows desktops for end-user remote use, installing and configuring security applications and company business applications through virtual resources Documenting and auditing all user permissions and change management will play an important part in tandem with project management and execution. A primary function will be troubleshooting domain-wide issues or inefficiencies and working with our partners and Microsoft to create appropriate solutions and deployment strategies via Group Policy and industry best practice.

Key Responsibilities 

· Manage tier-1 and tier 2 infrastructure support team.

· Build and deploy physical and virtual Cisco Meraki SD-WAN network sites, Azure Virtual Meraki VLANs, network VPN routes.

· Manage Azure, employee domain, Active Directory, DNS, M365, network, and application accounts

· Perform internal and external security vulnerability assessments, and remediate found critical vulnerabilities, and proactively deploy security measures to reduce attack surface reduction

· Provide Tier-3 level Management and support over multiple infrastructure projects.

· Coordinate with Cloud Service Providers to update and maintain infrastructure security updates, functionality patches, and data integration.

· Perform regularly internal review of accounts and policies to generate executive summary reports to ensure accuracy of work and process is followed

· Maintain documentation of change controls and IT procedure

· Create and maintain group policy objects to improve efficiency and resolve company issues

· Monitor performance, alerts, and outages of all major IT systems

· Perform introspective security and compliance reviews and prepare findings reports

· Deploy hosted applicated with SSL Certificates and maintain domain security protocol

· Provide ongoing maintenance, support and enhancements in existing systems, networks, and platforms

· Write and maintain PowerShell scripts, batch file scripts, scheduled tasks, and other automation which will update and report on the Windows and Azure packages

· Administer Microsoft Teams configuration for groups, meetings, and VOIP conference rooms

· Comply with change management procedures for production impacting upgrades, configuration changes, and outages

· Explore developing technologies and industry changes, to improve efficiency and budget

Requirements

Qualifications

· 15 years of IT industry experience, with 5 years focused on systems administration in Azure and M365 and 5 years of Network administration.

· Certification in Cisco networking stack, security administration, and cloud infrastructure

· Hands-on experience working with physical and virtual Microsoft operating systems and infrastructures, notably Windows 10 and Server 2019

· Capable of managing company domain objects, including employee network accounts, workstations, security groups, GPOs, registry settings, and scripts

· Proficiency in creating technical reports and executive summaries, detailing IT project results and metrics, and delivering proof of deliverables and IT control policy