What are the responsibilities and job description for the Sr. Manager, IT Service Delivery & Compliance position at Quanta Infrastructure Solutions Group?
About Us
QISG leverages Quanta’s comprehensive resources to deliver collaborative solutions for our partners' energy infrastructure needs. We use in-house talent, expertise and resources to plan, design, engineer, manage, conduct maintenance on and construct projects.
Our turnkey service capabilities provide our customers with efficiency, consistency, attention to detail and safe execution. The QISG team brings together Engineering, Safety, Quality, Material Procurement, QA/QC, Right-of-Way Acquisition, Scheduling, Environmental Planning, Permitting, Title and Land Management expertise that ensure outstanding results for our clients.
About This Role
Senior Manager, IT Delivery and Compliance
10000 Energy Drive, Spring, TX (Hybrid)
QISG (Quanta Infrastructure Solutions Group), part of Quanta Services, delivers integrated infrastructure solutions for the electric power, renewable energy, and utility sectors.
The Senior Manager, IT Delivery and Compliance plays a key role in ensuring IT services are delivered reliably, securely, and in alignment with business, client, and regulatory requirements across the enterprise.
What You'll Do
IT Service Delivery & Application Management
Required Qualifications
All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, national origin or ancestry, sex (including gender, pregnancy, sexual orientation, and/or gender identity), age, disability, genetic information, veteran status, and/or any other basis protected by applicable federal, state or local law.
We are an Equal Opportunity Employer, including disability and protected veteran status.
We prohibit all types of discrimination and are committed to providing access and equal opportunity for individuals with disabilities. For additional information or if reasonable accommodation is needed to participate in the job application, interview, or hiring processes or to perform the essential functions of a position, please contact us the Company’s Human Resources department.
QISG leverages Quanta’s comprehensive resources to deliver collaborative solutions for our partners' energy infrastructure needs. We use in-house talent, expertise and resources to plan, design, engineer, manage, conduct maintenance on and construct projects.
Our turnkey service capabilities provide our customers with efficiency, consistency, attention to detail and safe execution. The QISG team brings together Engineering, Safety, Quality, Material Procurement, QA/QC, Right-of-Way Acquisition, Scheduling, Environmental Planning, Permitting, Title and Land Management expertise that ensure outstanding results for our clients.
About This Role
Senior Manager, IT Delivery and Compliance
10000 Energy Drive, Spring, TX (Hybrid)
QISG (Quanta Infrastructure Solutions Group), part of Quanta Services, delivers integrated infrastructure solutions for the electric power, renewable energy, and utility sectors.
The Senior Manager, IT Delivery and Compliance plays a key role in ensuring IT services are delivered reliably, securely, and in alignment with business, client, and regulatory requirements across the enterprise.
What You'll Do
IT Service Delivery & Application Management
- Own the performance, availability, and governance of the enterprise application portfolio
- Maintain a complete application inventory, including lifecycle status, dependencies, and ownership
- Drive application rationalization by identifying redundancies, end-of-life systems, and consolidation opportunities
- Oversee vendor-managed applications, including performance management, renewals, and escalations
- Ensure critical application documentation (runbooks, disaster recovery plans, data flows) is accurate and current
- Partner with Infrastructure and Development teams to deliver application enhancements tied to business, regulatory, or contract needs
- Own enterprise IT compliance across applicable frameworks (e.g., NIST, SOC 2, ISO 27001)
- Define and enforce application-level controls including access management, encryption, data classification, and audit logging
- Lead internal and external compliance assessments, audits, and remediation efforts
- Maintain a centralized compliance register mapping systems, controls, and ownership
- Oversee access governance processes including user access reviews and privilege certifications
- Serve as the IT owner for client contracts and associated service commitments
- Maintain a centralized contract and SLA registry, including obligations, timelines, and renewal tracking
- Translate contract requirements into actionable IT operational controls and ownership
- Partner with Legal and Procurement during contract negotiations to ensure commitments are achievable and properly resourced
- Monitor SLA and compliance performance, proactively identifying and escalating risks before breach
- Provide visibility into contract performance to IT leadership and business stakeholders
- Act as escalation point for SLA issues, client compliance concerns, and IT service delivery risks
- Partner with Security, Infrastructure, PMO, and Operations to ensure compliance and contractual requirements are embedded in day-to-day operations
- Build strong relationships with business and client stakeholders to support operational alignment and trust
- Lead, coach, and develop a team of analysts, coordinators, and application owners
- Set clear priorities, performance expectations, and accountability standards
- Foster a culture of ownership, continuous improvement, and operational excellence
- Mentor team members in application governance, compliance frameworks, and stakeholder management
Required Qualifications
- Bachelor’s degree in Information Technology, Business, Computer Science, or related field
- 8 years of experience in IT operations, application management, or IT compliance
- 3 years of people leadership experience
- Experience managing enterprise application portfolios and vendor relationships
- Working knowledge of compliance frameworks such as NIST, SOC 2, or ISO 27001
- Experience managing IT-related client contracts, SLAs, or service commitments
- Ability to interpret contract and regulatory requirements and translate them into operational processes
- Experience supporting audits, compliance reviews, or formal assessments
- Strong communication skills with experience presenting to leadership and stakeholders
- Experience in managed services, utilities, or infrastructure-focused IT environments
- Familiarity with ITSM and CLM tools (e.g., ServiceNow, Jira, Smartsheet)
- Certifications such as ITIL, PMP, CISM, or CRISC
- Background in IT governance frameworks (COBIT, ITIL) or enterprise risk management
- Hybrid or office-based role per company policy
- Occasional travel to client or operational sites for audits, reviews, or implementations
- On-call availability for critical escalations related to contracts, compliance, or service delivery issues
- Standard professional office environment with extended computer-based work
- Competitive base salary
- Target Bonus Equity
- Generous PTO & paid holidays to maintain work-life balance
- 401(k) with a generous match to plan for your future
- Comprehensive benefits – medical, dental, vision, and life insurance
- Weekly pay for consistent, reliable compensation
- Great mentoring & career growth opportunities – we invest in your development
All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, national origin or ancestry, sex (including gender, pregnancy, sexual orientation, and/or gender identity), age, disability, genetic information, veteran status, and/or any other basis protected by applicable federal, state or local law.
We are an Equal Opportunity Employer, including disability and protected veteran status.
We prohibit all types of discrimination and are committed to providing access and equal opportunity for individuals with disabilities. For additional information or if reasonable accommodation is needed to participate in the job application, interview, or hiring processes or to perform the essential functions of a position, please contact us the Company’s Human Resources department.