What are the responsibilities and job description for the Field Service Technician position at TFGROUP LLC?
TFG is seeking a Field Service Technician to join our team in the Shreveport, LA area.As a Field Service Technician, you will be responsible for diagnosing, troubleshooting, and repairing foodservice equipment at customer sites. You’ll ensure equipment operates at optimal efficiency, address customer concerns through clear communication, and maintain high service standards. Technicians will manage their assigned territories, perform timely repairs, and proactively address potential equipment issues.Key ResponsibilitiesService Technicians are responsible for installs/repairs, upkeep, and troubleshooting of restaurant kitchen equipment sold and serviced by TFG.Completes system installations by fabricating, mounting, and connecting various components such as: compressors, motors, control panels, gauges, and other related components to ensure power connections are secure and equipment is operationally soundResponsible for assigned customers and territories, as well as administrative duties pertaining to customer calls, expense reports, time sheets, and tracking of necessary preventative maintenance and requests made by customersIdentifies malfunctions by testing, repairing, or replacing equipment/partsPresents and maintains a professional imageProperly documents repairs and actions by completing equipment recordsBuilds and fosters strong relationships with customers each visitContinues to learn on the job through participation in educational opportunities and trainingMaintains safe and healthy work environment by following company standards and procedures and complying with legal regulationsSkills, Abilities, QualificationsMotivated to learn, retain, and apply equipment knowledge in the field and warehouse through hands-on and video trainingHigh levels of time-management and effective communicationAbility to work independently without direct supervisionSelf-Motivated to perform tasks at a high levelOrganizational skills, and ability to properly document repairs and requestsCapability to diagnose, repair, and solve equipment issuesIs accountable, accurate, and shares a positive attitudePower tool experience and basic safety knowledgeEducation & ExperienceRequired:Drivers LicenseMust be over 21 years of age to operate company vehiclesPreferred:High School or EquivalentEPA Certification: Training/Certification Provided on JobElectrical and Refrigeration Technician ExperienceHVAC Technician ExperienceGeneral Interest in the Foodservice IndustryWork Environment Field Service Technicians will work in Shreveport, LA and surrounding areas to complete repairs at customer locationsField Technicians may be required to provide on-call service, after-hours support, or work outside of traditional office hoursField Service Technicians must be comfortable traveling for assignments, as required, and must provide a valid driver's license upon hiringBenefits Competitive salary based on experienceMedical, dental, and vision insurance optionsCompany-sponsored IRA retirement planPaid time off and paid holidaysStable, full-time opportunity with long-term growth potentialSupportive leadership and a collaborative work environmentAbout TFG:Total Foodservice Group (TFG) is a dedicated team of experts from various industry backgrounds, focused on providing top-notch customer service for companies in the foodservice industry. We offer high-quality foodservice equipment, readily available parts, and a global service network to support our clients’ success. Guided by our core values—People First. Forward Thinking. Whatever It Takes.—we are dedicated to excellence in service, sales, and fostering a company culture that puts people at the heart of everything we do.Join TFG and be part of a dynamic team that values hard work, innovation, and customer satisfaction.This position includes a one-week on-call rotation approximately once per month.45-55 hours per week
Salary : $18 - $35