EZGO Customer Service Call Rep

Textron Specialized Vehicles Inc. is a leading global manufacturer of golf cars, utility and personal transportation

vehicles, professional turf-care equipment, and ground support equipment. Textron Specialized Vehicles markets

products under several different brands. Its vehicles are found in environments ranging from golf courses to

factories, airports to planned communities, and theme parks to hunting preserves.

Responsibilities:

• Provide concierge-type service to high priority accounts to facilitate customer support for general questions on parts and accessories order status, account activity, warranty information, and technical service.
• Answer and log a high volume of calls and emails from customers to provide timely and accurate information to incoming customer questions and product knowledge requests.
• Partner with the Customer Service team to meet and exceed customer’s service expectations.
• Provide timely feedback to the company regarding service failures or customer concerns.
• Maintain account information in CRM system including logging all calls.
• Assume responsibility and accountability for assignments and tasks.
• Convey information to customers using professional telephone and effective business writing skills with an excellent grasp of grammar.
• Exhibit solid interpersonal skills and maintain composure when faced with difficult situations and personalities.
• Contribute to team goals and perform other duties as required.
  
  

Qualifications:

• Education: High School Diploma Required, Associates degree preferred
• Years of Experience: Cleroff3- 4 or more years relevant experience required/ Cleroff4- 6 or more years of relevant experience required
• Software Knowledge: Salesforce, SAP, Microsoft Suite
  
  

Textron is committed to providing Equal Opportunity in Employment, to all applicants and employees regardless of race, color, religion, age, national origin, military status, veteran status, disability, sex (including pregnancy and sexual orientation), genetic information or any other characteristic protected by law.

Recruiting Company

Textron Specialized Vehicles

Primary Location

US-Georgia-Augusta

Job Field

Product Support

Schedule

Full-time

Job Level

Individual Contributor

Job Type

Standard

Shift

First Shift

Job Posting

04/14/2026, 9:37:37 AM