Associate

Job Summary
Tacoverse Associates are the heartbeat of the guest experience. You bring our bold flavors to life by providing fast, friendly, and accurate service. From welcoming guests with energy to ensuring food is fresh, hot, and delivered with pride—you make it happen. This role supports all Front of House responsibilities including register, beverage/mocktail prep, salsa station, and dining room cleanliness, following The Tacoverse Standard at every step.
Key Duties & Responsibilities
Guest Experience & Hospitality
• Greet every guest with a sincere smile, eye contact, and enthusiastic attitude—delivering T.A.C.O. Hospitality:
o Take Initiative
o Acknowledge Guests
o Care Through Action
o Own the Outcome
• Take accurate orders with speed and clarity, suggestively sell featured items and combos.
• Resolve guest concerns immediately and escalate to a manager when needed.
Cash Handling & Register Operations
• Follow Tacoverse cash handling procedures precisely, including:
o Accurate drawer setup and closeout
o Change-counting and guest check validation
o Safe drops and over-ring notifications
• Notify manager of any register discrepancies or equipment issues.

Food Safety & Product Quality
• Maintain strict adherence to holding times, rotation standards, and cleanliness of service areas.
• Ensure all products served or displayed are fresh, within hold time, and visually appealing.
• Support accurate portioning of beverages and salsa using approved tools and containers.
Stocking & Cleanliness
• Keep the register, beverage station, condiment stand, and dining room fully stocked and clean throughout the shift.
• Refill napkins, utensils, cups, lids, and iced tea frequently.
• Support the team by restocking items and alerting leadership to any low-stock situations.
Team Support
• Support all FOH functions including dining room upkeep, packaging for to-go orders, mocktail preparation, and expo as needed.
• Communicate clearly with kitchen and fellow team members to ensure smooth shift execution.
Additional Responsibilities
• Participate in shift setup and closing checklists as assigned.
• Perform any additional duties requested by management to ensure restaurant success.
Skills & Attributes
• Positive attitude, strong work ethic, and desire to serve others.
• Ability to work quickly while maintaining accuracy and hospitality.
• Strong verbal communication skills and attention to detail.
• Must be able to handle cash responsibly and follow security protocols.
• Able to stand for long periods and lift up to 30 lbs.
Working Conditions
• Fast-paced, high-energy restaurant environment.
• Exposure to food ingredients, heat, and kitchen equipment.
• Requires standing, walking, and active engagement throughout the shift.

Qualifications & Experience
• High school diploma or GED preferred.
• 6 months experience in customer service, hospitality, or restaurant environment is a plus.
• Must be able to work weekends, holidays, and a variety of shifts.