Care Coordinator Team Leader

Overview

“TexPTS truly listens to its employees and also provides us autonomy rather than being a puppet on a string. I took this job not entirely knowing what I was getting in to, and it’s been the best career move I’ve ever made.” -Jordan Mazick PT, DPT, OCS

Full Time M-F

Salary: $18-$20/HR

Location: Far West Clinic ; Austin, Texas 78731

How TexPTS and Confluent Health Support You:

• Structured training, hands on learning and mentorship, and ongoing support to help you grow both personally and professionally
• A focus to create a diverse, equitable, and inclusive workplace culture
• Generous Paid Time Off
• Industry-leading Medical, Dental, Vision, LTD insurances
• 401(k) Employer Matching
• Family Building and Parental Benefits
• Part-time and PRN employees are only eligible to participate in the 401(k) benefit.
  
  

Responsibilities

The Care Coordinator Team Lead works under the direct supervision of the Clinic Director or Assistant Director and is responsible for overseeing front office operations. Key duties include supervising front office staff, greeting patients, answering phones, scheduling appointments, verifying insurance, collecting co-pays, and obtaining insurance authorizations. This role sets the tone for the clinic and requires strong leadership skills, the ability to collaborate effectively with others, and a genuine passion for helping patients.

Duties and Responsibilities:

• Telephone etiquette
• Computer usage
• Emails – check daily and make timely responses
• Clean front office work area and waiting area
• Schedule patients
• Verify insurance
• Make follow up calls on patients and insurance
• Collection of co-pays and co-insurance
• Work closely with Billing office (collections list and keep Director apprised of status)
• Manage front office and clinic supplies inventories
• Supervise front office staff and ensure responsibilities are delegated and followed
  
  

through

• Work harmoniously with Director and co-workers
• Set example for the clinic staff
• Strong work ethic
• Develop rapport with fellow Office Managers – share ideas
• Assist with Training front office staff
• Other duties and tasks, as assigned Education and Experience:
• High School Diploma or equivalent
• 1 year minimum front office experience in a Physical Therapy or Medical office
• 1 year supervisory experience
• Experience with Medical Insurance Verifications and Authorizations Required
  
  

Qualifications

Qualifications:

• Interest in physical therapy or related medical field
• Understanding of and ability to perform outstanding customer service
• Cheerful, positive, can-do attitude
• Willingness to go the extra mile
• Professional appearance
• Ability to multi-task
• Ability to follow directions and use sound judgment while performing duties
• Ability to communicate clearly and with a respectful delivery
• Ability to organize time and set priorities appropriately
• Ability to establish rapport and work harmoniously with patients and co-workers
• Willingness to pitch in to do what it takes to best serve our patients!
  
  

Amazing Care Coordinator Team Leads Apply Now!