Owner's Representative

Company Overview:

Shell Mobility & Convenience proudly operates over 200 Timewise convenience stores and Shell gas stations in Texas and New Mexico. Our friendly team provides great customer service while supporting our employees with growth opportunities. Shell Mobility & Convenience is based in Houston, Texas and became part of the Shell Group in 2022. Join our friendly and hard-working Timewise family!

Position Summary

The Owner’s Representative (OR) serves as the company’s on-site field representative for construction projects delivered by third-party general contractors. The OR protects the owner’s interests in the field by monitoring contractor performance, validating quality and progress, coordinating site conditions, and identifying risks early so that projects remain aligned with approved scope, schedule, cost, safety, and operational standards. Industry best practice places the owner’s representative in an independent oversight role focused on protecting the owner’s interests across planning, procurement, delivery, and closeout rather than self-performing work or acting as the contractor’s superintendent.

Unlike a traditional Foreman, this role does not self-perform construction work and does not direct contractor means and methods, except where immediate intervention is required for safety or asset protection. Instead, the OR serves as the eyes and ears of the Project Manager, extending owner-side field presence and enabling the business to scale project throughput through external contractors without sacrificing site-level accountability. Owner’s representatives are commonly responsible for reducing risk, improving decision-making, monitoring quality, and maintaining schedule/cost discipline across increasingly complex projects.

Key Responsibilities

1. Field Oversight and Execution Monitoring

• Maintain routine physical presence on assigned project sites to observe work in progress and verify that execution is consistent with approved drawings, specifications, permits, brand standards, and owner expectations. Owner’s reps are expected to independently monitor progress, site conditions, and field issues on behalf of the owner.
• Act as the owner’s field observer for general contractor and subcontractor work, identifying deviations from approved scope, sequencing, workmanship standards, or site readiness requirements before they become schedule or cost impacts. Quality oversight in construction depends on direct monitoring of materials, methods, and completed work against specifications and regulatory requirements.
• Provide real-time field feedback to the Project Manager regarding progress, risks, contractor responsiveness, constructability concerns, and conditions that could affect opening dates or commissioning readiness. Owner’s reps are expected to identify risks and delays early and help the owner make informed decisions.

1. Quality Assurance / Quality Control

• Conduct field inspections at defined milestones and hold points, including civil work, underground construction, fuel system installation, dispenser areas, electrical work, structural components, building finishes, and final punch activities. Construction quality control best practice relies on inspections, specifications, submittals, and documentation to identify and correct deficiencies before they affect turnover.
• Verify that installed materials and workmanship conform to approved submittals, design intent, manufacturer requirements, and applicable regulatory or brand standards. QC is intended to confirm whether work is being done correctly and whether the finished product conforms to design specifications.
• Document deficiencies, incomplete work, damaged work, and punch items with sufficient detail to support correction, reinspection, and closeout.
• Verify that corrective actions are completed before the work is hidden, accepted, or advanced to the next milestone.

1. Safety, Regulatory, and Site Compliance

• Monitor contractor compliance with company HSSE requirements, life-saving rules, site controls, permit conditions, and applicable local, state, and federal regulations.
• Immediately escalate unsafe conditions, environmental non-compliance, or serious deviations from required field controls.
• Support incident documentation, corrective action tracking, and verification that site conditions remain appropriate for safe continued work.
• Reinforce that site work must comply with contractual requirements, safety regulations, building codes, and owner standards. These are core expectations of owner-side project oversight roles. [autodesk.com], [mastt.com]

1. Contractor Coordination and Performance Monitoring

• Attend contractor-led site meetings, pre-task reviews, turnover walks, and progress discussions as the owner’s field representative.
• Observe labor adequacy, sequencing discipline, trade stacking, housekeeping, readiness for upcoming activities, and responsiveness to quality or safety issues.
• Provide factual, field-based assessments of contractor performance to the Project Manager and Senior Owner’s Representative.
• Maintain owner-side oversight while avoiding direct control of contractor means and methods, preserving appropriate separation between owner governance and contractor execution. Best-practice owner’s rep roles provide independent oversight rather than functioning as the builder.

1. Supply Chain Coordination and Owner-Provided Materials

• Support site-level coordination for owner-provided / owner-furnished materials and equipment (OFCI/OFE) by confirming site readiness, installation windows, access constraints, unloading needs, laydown requirements, and protection requirements before delivery. OFCI arrangements create an added interface between owner procurement and contractor installation, requiring clear role definition and active coordination.
• Monitor delivery timing for owner-furnished materials to ensure alignment with the construction schedule and prevent early deliveries that create storage/security risk or late deliveries that disrupt labor sequencing and milestone completion. Delivery timing misalignment is a common cause of cost growth and schedule disruption on OFE/OFCI projects.
• Verify receipt conditions for owner-provided materials, including quantity, obvious damage, storage requirements, weather protection needs, and handoff documentation to the installing contractor. Early delivery and poor storage coordination can create damage, theft, or unclear liability if responsibilities are not actively managed.
• Track shortages, visible damage, substitutions, missing components, long-lead delivery risks, and readiness gaps for owner-provided materials; promptly escalate impacts to the Project Manager and supply chain/procurement stakeholders.
• Coordinate with the Project Manager, Procurement, and contractor to ensure owner-provided materials are tied to the correct scope package, release date, submittal status, and installation activity. Industry guidance emphasizes that OFCI requires clear interface specifications and close delivery coordination with installation sequencing.
• Confirm that contractor-installed owner-furnished items are installed in accordance with approved submittals, manufacturer requirements, and project documents, and that any field issues are documented immediately for resolution.

1. Schedule and Progress Validation

• Independently validate actual progress against reported progress and support the Project Manager in determining whether milestones are truly complete.
• Identify leading indicators of delay, including incomplete predecessor work, labor shortages, failed inspections, missing owner-provided materials, procurement lag, or unresolved field constraints.
• Provide practical field visibility into whether short-interval plans and milestone dates are realistic based on actual site conditions.
• Effective owner’s rep oversight includes reporting progress, managing risks, and helping maintain schedule alignment across stakeholders.

1. Documentation, Reporting, and Systems Discipline

• Complete daily or routine field reports in Procore or other designated systems, including manpower observations, milestone progress, safety observations, quality findings, owner-furnished material status, and critical issues requiring escalation.
• Upload photos, inspection records, deficiency logs, and closeout support documentation in a timely and accurate manner.
• Validates completion of work and provides assurance to the Project Managers for the release of funds for work completed.
• Ensure documentation supports payment validation, change evaluation, claims defense, final turnover, warranty administration, and audit readiness. Best-practice QC and owner oversight depend on clear documentation, inspections, and communication.

Qualifications

• 7 years of field construction experience, preferably in fuel, convenience retail, petroleum, commercial, civil, or related multi-trade environments.
• Prior experience as a Foreman, Superintendent, Field Engineer, Inspector, or similar field leadership role preferred.
• Working knowledge of sitework, concrete, underground utilities, fuel systems, dispenser installation, electrical work, structural scopes, and interior/exterior finish work.
• Ability to read and interpret plans, specifications, submittals, inspection requirements, and contractor schedules.
• Experience with Procore or equivalent construction management/documentation platform preferred.
• Familiarity with owner-furnished / contractor-installed materials, delivery coordination, and field receiving practices preferred. OFCI/OFE work requires coordination of procurement, delivery, storage, and installation interfaces.

Core Competencies

• Field judgment and issue recognition
• Quality inspection discipline
• Strong written documentation and photo reporting
• Schedule awareness and sequencing knowledge
• Supply chain coordination mindset
• Ability to influence without direct authority
• High integrity and willingness to escalate issues early
• Strong contractor interface and observational leadership

Success Measures

• Early identification of field risks before they become change orders, delay events, or quality failures
• Reduction in rework, punch list volume, and turnover deficiencies
• Improved visibility into contractor performance and site conditions
• Accurate reporting of owner-provided material status and delivery risk
• Better alignment between field conditions, schedule status, and payment validation
• Increased Project Manager span of control through stronger field-level owner representation